Integrate Grit Seed with Retently

Use Grit Seed to trigger NPS/CSAT surveys after specific customer interactions or journey milestones, sync customer journey data with Retently to enhance customer profiles, and utilize survey responses to refine messaging strategies.

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About Grit Seed

Facilitates inbound and outbound messaging, and manages individual enrollment in specified journeys.

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Grit Seed to Retently

1

Inbound / Outbound Messages

Triggers when text messages are sent or received by our system.
2

Enrollment / Unenrollment

Triggers when a user's enrollment status changes.
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Retently to Grit Seed

1

Add / Update Individual

Adds an individual or updates an existing individual to a specified journey.
2

Send Message

Sends a message directly to an individual.

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