Integrate Freshcaller with Retently

Trigger NPS/CSAT surveys after customer support calls, sync customer contact details and call history, use feedback scores to improve call handling and customer service strategies.

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About Freshcaller

Freshcaller is a cloud-based phone system designed for managing calls and contacts effectively. It enables users to track missed calls, voicemails, and calls completed while also allowing for contact creation.

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Freshcaller to Retently

1

Missed Call

Triggers when there is a missed or an abandoned call (inbound/outbound).
2

Voicemail

Triggers when a call reaches voicemail.
3

Call Completed

Triggers when a call is completed (inbound/outbound).
4

Notes Available

Triggers when a user takes call notes for any call (inbound/outbound).
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Retently to Freshcaller

1

Create Contact

Creates a contact on the caller account.

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