Integrate Formilla with Retently

Trigger NPS/CSAT surveys after chat interactions, sync chat data with customer profiles in Retently, and use survey responses to enhance customer support strategies.

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About Formilla

Formilla enables real-time chat and customer engagement tools. It allows the tracking of chat transcripts and offline messages submitted by users.

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Formilla to Retently

1

Chat Transcript

Triggers when a chat ends.
2

Offline Email

Triggers when a new offline email is submitted.
3

New Subscriber

Triggers when a new subscriber is submitted.
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Retently to Formilla

We don't have any triggers yet for Formilla, but we're working on it!

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