Integrate Dialpad with Retently

Trigger NPS/CSAT surveys after customer support calls or SMS interactions, sync customer contact details to ensure accurate survey delivery, and use feedback scores to enhance communication strategies.

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About Dialpad

Dialpad is a communication platform that offers voice calling and SMS functionalities. It allows users to create contacts, manage calls, and track SMS messages.

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Dialpad to Retently

1

Call State Changed

Triggers when a call state changes.
2

SMS Created

Triggers when an SMS is created.
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Retently to Dialpad

1

API Request

Makes a raw HTTP request that includes this integration's authentication.
2

Create and Optionally Assign Contact in Dialpad

Creates a new contact in Dialpad with the provided details and optionally assigns it to a specific department or user.

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