Integrate Comm100 with Retently

Trigger NPS/CSAT surveys after chat sessions to gather feedback on support interactions, sync customer profiles and chat history with Retently to enhance customer experience management, and use survey responses to improve support strategies.

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About Comm100

Comm100 is a customer support platform that facilitates online chat communications and management, including chat transfers, offline messages, and wrap-ups.

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Comm100 to Retently

1

Chat Ended

Triggers when the chat is ended.
2

New Chat

Triggers when a new chat is started.
3

New or Updated Chat Wrap-Up

Triggers when a wrap-up is added or updated on a chat.
4

Chat Requested

Triggers when a visitor begins a chat request.
5

Chat Transferred

Triggers when a chat is transferred.
6

New Offline Message

Triggers when an offline message is received.
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Retently to Comm100

We don't have any triggers yet for Comm100, but we're working on it!

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