Integrate CloudTalk with Retently

Trigger NPS/CSAT surveys after customer service calls or SMS interactions, sync customer contact details and interaction history, and use feedback scores to improve customer service strategies.

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About CloudTalk

CloudTalk provides phone and SMS functionalities for sales and customer service teams, including call handling, contact management, and activity tracking.

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CloudTalk to Retently

1

New Call

Triggers when call is made via CloudTalk.
2

New SMS

Triggers when a SMS is sent/received via CloudTalk.
3

New Contact

Triggers when a contact is created or updated in CloudTalk.
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Retently to CloudTalk

1

Create or Update Contact

Creates a new or updates an existing contact.
2

Send SMS

Sends SMS via CloudTalk.
3

Find Contact

Finds a contact.
4

Create or Update Activity

Creates a new or updates an existing activity.
5

Create Contact

Creates a new contact.
6

Update Contact

Updates an existing contact.

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