Integrate Chat Agents with Retently

Trigger NPS/CSAT surveys after significant chat interactions, sync customer profiles and chat history with Retently, and use feedback scores to improve chat agent performance and customer satisfaction strategies.

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About Chat Agents

Chat Agents provides a platform for managing chat leads and monitoring updates related to existing leads.

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Chat Agents to Retently

1

Chat Lead Updates

Triggers when an existing lead is updated.
2

New Chat Lead

Triggers when there is a new chat lead.
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Retently to Chat Agents

We don't have any triggers yet for Chat Agents, but we're working on it!

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