Integrate BotStar with Retently

Trigger NPS/CSAT surveys after a user requests human operator contact to assess support quality, sync user attributes and tags with Retently to maintain updated customer profiles, and use survey responses to improve customer service strategies.

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About BotStar

Monitors user requests for human operator contact, updates user attributes, tracks new tags added to users, and records checkpoints. Also tracks user subscriptions for broadcast messages.

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BotStar to Retently

1

New Request for Human Takeover

Triggers when a user request to contact human operator.
2

Updated User Attribute

Triggers when a specified User Attributes has been added or updated to audience.
3

New Tag on User

Triggers when a new tag is added to a user.
4

New Checkpoint Record

Triggers when a new checkpoint record is created.
5

New Subscriber

Triggers when a user subscribes to receive broadcast messages.
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Retently to BotStar

We don't have any triggers yet for BotStar, but we're working on it!

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