Integrate respond.io with Retently

Trigger NPS/CSAT surveys after customer interactions on messaging platforms, sync customer communication history and profiles with Retently, and use survey responses to improve customer support and engagement strategies.

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About respond.io

respond.io unifies customer communication across instant messaging, web chat, and email, allowing organizations to manage their interactions effectively.

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respond.io to Retently

1

Contact Assignee Updated

Triggers when the assignee of a Contact is updated.
2

Contact Updated

Triggers when any Contact Fields of a Contact are updated.
3

Conversation Opened

Triggers when a conversation is opened.
4

New Contact

Triggers when new Contact is created.
5

New Outgoing Message

Triggers when a message is sent.
6

Contact Tag Updated

Triggers when Tag(s) are removed or added on a Contact.
7

Conversation Closed

Triggers when a conversation is closed.
8

New Comment

Triggers when a new comment is posted to a conversation.
9

New Incoming Message

Triggers when a message is received.
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Retently to respond.io

1

Create Contact

Creates a Contact.
2

Create or Update Contact

Creates or updates a Contact.
3

Send Message

Sends a message to a Contact.
4

Assign or Unassign Conversation

Updates the assignee of a conversation.
5

Update Contact Lifecycle

Updates contact lifecycle stage.
6

Get All Channels

Returns all the channels of a Workspace.
7

Get All Custom Fields

Returns all the Custom Fields of a Workspace.
8

Find Contact

Finds a specific Contact by identifier.
9

Find Message

Finds a specific message by identifier.
10

Get Many Contacts

Returns multiple Contacts that match the search condition.
11

Add Comment

Adds a comment to a conversation.
12

Add Tags

Adds Tag(s) for a Contact.
13

Create Custom Field

Creates a Custom Field.
14

Delete Contact

Deletes a Contact.
15

Remove Tags

Removes Tag(s) for a Contact.
16

Update Contact

Updates Contact Field(s) of a Contact.
17

Open or Close Conversation

Updates the status of a conversation.
18

Update Space Tag

Updates space tag.
19

Get All Closing Notes

Returns all the Closing Notes of a Workspace.
20

Get All Users

Returns all the users of a Workspace.
21

Find Contact Channels

Finds connected Channels of a Contact.
22

Find Custom Field

Finds a specific Contact Field.
23

Find User

Finds a specific user by identifier.

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