Integrate respond.io with Retently
Trigger NPS/CSAT surveys after customer interactions on messaging platforms, sync customer communication history and profiles with Retently, and use survey responses to improve customer support and engagement strategies.
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About respond.io
respond.io unifies customer communication across instant messaging, web chat, and email, allowing organizations to manage their interactions effectively.

respond.io to Retently
Contact Assignee Updated
Triggers when the assignee of a Contact is updated.Contact Updated
Triggers when any Contact Fields of a Contact are updated.Conversation Opened
Triggers when a conversation is opened.New Contact
Triggers when new Contact is created.New Outgoing Message
Triggers when a message is sent.Contact Tag Updated
Triggers when Tag(s) are removed or added on a Contact.Conversation Closed
Triggers when a conversation is closed.New Comment
Triggers when a new comment is posted to a conversation.New Incoming Message
Triggers when a message is received.
Retently to respond.io
Create Contact
Creates a Contact.Create or Update Contact
Creates or updates a Contact.Send Message
Sends a message to a Contact.Assign or Unassign Conversation
Updates the assignee of a conversation.Update Contact Lifecycle
Updates contact lifecycle stage.Get All Channels
Returns all the channels of a Workspace.Get All Custom Fields
Returns all the Custom Fields of a Workspace.Find Contact
Finds a specific Contact by identifier.Find Message
Finds a specific message by identifier.Get Many Contacts
Returns multiple Contacts that match the search condition.Add Comment
Adds a comment to a conversation.Add Tags
Adds Tag(s) for a Contact.Create Custom Field
Creates a Custom Field.Delete Contact
Deletes a Contact.Remove Tags
Removes Tag(s) for a Contact.Update Contact
Updates Contact Field(s) of a Contact.Open or Close Conversation
Updates the status of a conversation.Update Space Tag
Updates space tag.Get All Closing Notes
Returns all the Closing Notes of a Workspace.Get All Users
Returns all the users of a Workspace.Find Contact Channels
Finds connected Channels of a Contact.Find Custom Field
Finds a specific Contact Field.Find User
Finds a specific user by identifier.Similar Sales & CRM integrations
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Alex Bitca