Integrate Jira Software Cloud with Retently

Trigger NPS/CSAT surveys after resolving support tickets or completing development tasks, sync customer feedback with Jira issues to prioritize development based on customer satisfaction, and update customer profiles in Retently based on Jira interactions.

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About Jira Software Cloud

Jira Software Cloud is a bug and issue tracking tool that allows software developers to manage product development and track progress on development tasks.

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Jira Software Cloud to Retently

1

New Issue

Triggers when a new issue is created.
2

Updated Issue

Triggers when an existing issue is updated.
3

Updated Comment

Triggers when a comment on an issue is updated.
4

New Issue (Via JQL)

Triggers when a new issue is added that matches some JQL.
5

New Comment

Triggers when a new comment is added to an issue.
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Retently to Jira Software Cloud

1

Add Comment to Issue

Adds a new comment to an issue.
2

Add Watcher to Issue

Adds a new watcher to an issue.
3

Move Issue to Sprint

Moves an issue to an active or open sprint.
4

API Request (Beta)

Makes a raw HTTP request that includes this integration's authentication.
5

Find Issue

Searches for an issue by summary or key.
6

Find Project

Searches for a project by name or key.
7

Find or Create Issue

Finds an issue by summary or key. Optionally creates a new issue.
8

Add Attachment to Issue

Adds an attachment to an issue.
9

Link Issues

Creates a link (e.g. 'is blocked by') between two issues.
10

Create Issue

Creates a new issue.
11

Update Issue

Updates an existing issue.
12

Find Component

Searches for a component by name.
13

Find Issue (Via JQL)

Searches for an issue using JQL.
14

Find User

Finds an existing user.

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