Integrate GoCardless with Retently

Trigger NPS/CSAT surveys after successful payment collections or failed transactions to gauge customer satisfaction with the payment process. Sync customer payment history and account details to Retently to enrich customer profiles and tailor feedback requests.

Start Free Trial
RetentlyGoCardless logo

About GoCardless

GoCardless is a payments platform that enables businesses to collect payments directly from customer bank accounts, utilizing direct debit transactions.

GoCardless logoRetently

GoCardless to Retently

1

New Payment Authorisation Request

Triggers when a new mandate or instant bank payment (IBP) has been initiated and billing information is requested.
2

Mandate Cancelled

Triggers when a payment mandate is cancelled manually by a customer or because the billing period ended.
3

Payment Secured

Triggers when a payment has been collected, but not yet paid out to your account.
4

Payment Paid Out

Triggers when a payment has been paid out to your account.
5

Payment Authorisation Approved

Triggers when a customer successfully sets up their billing information.
6

New Mandate Created

Triggers when a payment mandate is created.
7

Failed Payment

Triggers when a payment fails.
RetentlyGoCardless logo

Retently to GoCardless

1

Create Instant Bank Payment

Creates an instant bank payment request.
2

Create Direct Debit Payment

Creates a direct debit payment when linked to a mandate.
3

Create Mandate Authorization Request

Creates a request to collect payments from a customer’s bank account. This authorisation is a pre-requisite for collecting direct debit payments.
4

Create Instant First Payment + Direct Debit Mandate

Creates an instant first payment request and also requests authorisation to collect future direct debit payments from a customer's bank account.
5

API Request (Beta)

Makes a raw HTTP request that includes this integration's authentication.

Related blog posts

19 Great Customer Service Tips To Improve Your Customer Satisfaction

Customer satisfaction has a massive impact on your business’ success. A...

Greg RaileanuGreg RaileanuJan 4, 202419 min read
19 Great Customer Service Tips To Improve Your Customer Satisfaction

Similar Ecommerce integrations

Integrate 2Chat with Retently2Chatzapier

Trigger NPS/CSAT surveys after significant customer interactions on messaging platforms, sync customer communication data...

Learn more
Integrate AbleCommerce with RetentlyAbleCommercezapier

Trigger NPS/CSAT surveys after order completions or customer interactions, sync customer profiles and purchase...

Learn more
Integrate ablefy with Retentlyablefyzapier

Trigger NPS/CSAT surveys after payment processing or service completion to gather customer feedback, sync...

Learn more
Integrate Agiliron with RetentlyAgilironzapier

Trigger NPS/CSAT surveys after significant customer interactions like account updates or lead conversions, sync...

Learn more
Integrate Alegra with RetentlyAlegrazapier

Trigger NPS/CSAT surveys after invoices are sent or inventory changes, sync customer contact details...

Learn more
Integrate Amazon Seller Central with RetentlyAmazon Seller...zapier

Trigger automated NPS/CSAT surveys after order fulfillment or customer service interactions, sync customer profiles...

Learn more
Integrate AmeriCommerce with RetentlyAmeriCommercezapier

Trigger NPS/CSAT surveys after order completion or customer service interactions, sync customer profiles and...

Learn more
Integrate Amilia with RetentlyAmiliazapier

Trigger NPS/CSAT surveys after registration or booking events, sync customer profiles to keep feedback...

Learn more
Integrate B2B Wave with RetentlyB2B Wavezapier

Trigger NPS/CSAT surveys after order completions or status updates, sync customer profiles and order...

Learn more
Integrate BaseLinker with RetentlyBaseLinkerzapier

Trigger NPS/CSAT surveys after order completions or shipping updates, sync customer order history and...

Learn more
Integrate bexio with Retentlybexiozapier

Trigger NPS/CSAT surveys after invoicing or payroll events, sync customer contact and transaction data...

Learn more
Integrate Big Cartel with RetentlyBig Cartelzapier

Trigger NPS/CSAT surveys after a customer makes a purchase or receives an order, sync...

Learn more

Start your free 7-day trial

Personalize your survey template, import your customers from various services, completely automate the process and start your first survey campaign right away.

CTA Image