Integrate ChatArchitect with Retently

Trigger surveys after significant customer interactions on WhatsApp, sync customer communication history with Retently, and use survey feedback to tailor future messaging and improve customer service.

Start Free Trial
RetentlyChatArchitect logo

About ChatArchitect

ChatArchitect allows users to send messages, including text, audio, images, and documents on WhatsApp, and respond to user events. It provides the ability to retrieve templates and monitor message activity.

ChatArchitect logoRetently

ChatArchitect to Retently

1

Watch New Messages

Triggers when a new message is received: text, image, audio, video, document.
2

Watch New User Events

Triggers when a new user event is received: opt-in, opt-out.
3

Watch New Message Events

Triggers when a new message event is received: enqueued, failed, read, sent, delivered.
RetentlyChatArchitect logo

Retently to ChatArchitect

1

Get Templates

Retrieves a list of WhatsApp templates.
2

Send an Audio

Sends an audio message.
3

Send an Image

Sends an image.
4

Send a Video

Sends a video.
5

Get a Balance

Retrieves the balance, plan, monthly active users, and renewal date.
6

Set a Manual Opt-In

Initiates a WhatsApp message to a person after receiving explicit opt-in permission.
7

Send a Document

Sends a document.
8

Send a Text

Sends a text message to WhatsApp.

Related blog posts

19 Great Customer Service Tips To Improve Your Customer Satisfaction

Customer satisfaction has a massive impact on your business’ success. A...

Greg RaileanuGreg RaileanuJan 4, 202419 min read
19 Great Customer Service Tips To Improve Your Customer Satisfaction

Similar Phone & SMS integrations

Integrate 8x8 with Retently8x8zapier

Trigger NPS/CSAT surveys via SMS after customer support interactions, sync customer communication preferences, and...

Learn more
Integrate Adversus Dialer with RetentlyAdversus Dialerzapier

Trigger NPS/CSAT surveys after outbound calls to gather immediate feedback, update customer profiles in...

Learn more
Integrate Aloware with RetentlyAlowarezapier

Trigger NPS/CSAT surveys after customer support calls or text interactions, sync customer contact information...

Learn more
Integrate AlphaSMS with RetentlyAlphaSMSzapier

Use AlphaSMS to send automated survey invitations and reminders to customers after key interactions,...

Learn more
Integrate Altiria with RetentlyAltiriazapier

Use Altiria to send SMS notifications for new survey responses or score updates, ensuring...

Learn more
Integrate AvidMobile with RetentlyAvidMobilezapier

Use AvidMobile to send automated NPS/CSAT surveys via SMS after customer interactions, such as...

Learn more
Integrate Avochato with RetentlyAvochatozapier

Use Avochato to trigger NPS/CSAT surveys after significant messaging interactions, such as support resolutions...

Learn more
Integrate Brightcall with RetentlyBrightcallzapier

Trigger NPS/CSAT surveys after calls to gather feedback on communication quality, sync contact details...

Learn more
Integrate BroadNet SMS with RetentlyBroadNet SMSzapier

Integrate BroadNet SMS to automatically send survey invitations via SMS when a new survey...

Learn more
Integrate BulkGate with RetentlyBulkGatezapier

Use BulkGate to send NPS/CSAT surveys via SMS to customers after significant interactions, such...

Learn more
Integrate BulkSMS.com with RetentlyBulkSMS.comzapier

Use BulkSMS.com to send automated SMS notifications for new survey responses or score updates,...

Learn more
Integrate Burst SMS with RetentlyBurst SMSzapier

Integrate Burst SMS to automatically send NPS/CSAT surveys via SMS when a new survey...

Learn more

Start your free 7-day trial

Personalize your survey template, import your customers from various services, completely automate the process and start your first survey campaign right away.

CTA Image