Integrate Callbell with Retently

Trigger NPS/CSAT surveys based on customer interactions within Callbell, such as after a resolved support conversation. Sync customer contact and conversation history with Retently to maintain up-to-date profiles and use survey responses to improve communication strategies.

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About Callbell

Callbell is a messaging platform designed for customer communication. It allows users to manage contacts, conversations, and messages effectively and offers various triggers and actions for integration with other apps.

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Callbell to Retently

1

Contact Created

Triggers when a new contact is created in Callbell.
2

Contact Updated

Triggers when a contact is updated.
3

Conversation Opened

Triggers when a conversation is (re)opened.
4

Message Created

Triggers when a new message is created.
5

Contact Deleted

Triggers when a contact in Callbell is deleted.
6

Conversation Closed

Triggers when a conversation is closed.
7

Incoming Event

Triggers when a new event is created.
8

Message Status Updated

Triggers when a message status is updated.
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Retently to Callbell

1

Create New Contact

Creates a new contact.
2

Send WhatsApp Template Message

Sends a WhatsApp Template message.
3

Update Contact

Updates one or more fields of an existing contact.
4

Create Message (Text)

Creates a new text message.
5

Update Bot Status

Updates the bot status assigned to the conversation.

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