Integrate Zenoti with Retently

Trigger automated NPS/CSAT surveys after appointments or service interactions, sync customer profiles and engagement history, use feedback scores to enhance service quality and customer retention strategies.

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About Zenoti

Zenoti offers a cloud-based software solution for managing operations in the spa, salon, and med spa industry. It includes features for appointment scheduling, employee management, and guest engagement.

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Zenoti to Retently

1

Appointment Complete

Triggers when an appointment is completed.
2

Appointment Group Status

Triggers when an appointment group status is changed.
3

Class Booking Approve

Triggers when a class booking is approved.
4

Class Booking Create

Triggers when a class booking is created.
5

Class Booking No Show

Triggers when a class booking is marked NoShow.
6

Class Schedule Cancel

Triggers when a class schedule is cancelled.
7

Class Schedule Delete

Triggers when a class schedule is deleted.
8

Employee Create

Triggers when an employee is created.
9

Employee Update

Triggers when an employee is updated.
10

Guest Delete

Triggers when a guest is deleted.
11

Guest Membership Create

Triggers when a guest membership is created.
12

Guest Membership Reinstate

Triggers when a guest membership is reinstated.
13

Guest Merge

Triggers when multiple guests are merged.
14

Invoice Closure

Triggers when an invoice is closed.
15

Appointment Group Create

Triggers when an appointment group is created.
16

Appointment Start

Triggers when an appointment is started.
17

Class Booking Cancel

Triggers when a class booking is cancelled.
18

Class Booking Delete

Triggers when a class booking is deleted.
19

Class Booking Reject

Triggers when a class booking is rejected.
20

Employee Delete

Triggers when an employee is deleted.
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Retently to Zenoti

1

Create Employee

Creates an employee.
2

Create Opportunity

Creates an opportunity.
3

Search Guest by ID

Fetches the guest from Zenoti using the guest ID.
4

Find Guest by ID or Create Guest

Fetches the guest from Zenoti using the guest ID.
5

Class Schedule Create

Creates a class schedule.
6

Class Schedule Update

Updates a class schedule.
7

Guest Create

Creates a new guest.
8

Guest Membership Cancel

Cancels a guest membership.
9

Guest Membership Freeze

Freezes a guest membership.
10

Guest Membership Unfreeze

Unfreezes a guest membership.
11

Guest Update

Updates an existing guest.
12

List All Employee Jobs

Lists the jobs set up at the organization.
13

Search for a Guest

Searches for the nearest guest based on the supplied query parameters.
14

Find or Create Guests

Searches for the nearest guest based on the supplied query parameters.

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