Integrate Specific with Retently

Sync customer contact information between 'Specific' and Retently to ensure up-to-date profiles, trigger NPS/CSAT surveys after significant conversation threads, and use survey responses to enhance customer interaction strategies.

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About Specific

This integration allows for the management of contacts and conversations within the app, including the creation and updating of contact information and conversation threads.

Specific logoRetently

Specific to Retently

1

New Contact

Triggers when a new contact is created.
2

New Conversation

Triggers when a new conversation is created.
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Retently to Specific

1

Create Conversation

Creates a new conversation.
2

Update or Create Contact

Updates an existing contact or creates a new one if it does not exist.
3

Update or Create Company

Updates existing company information or creates a new company if it does not exist.
4

Find a Company

Finds a company by its ID.

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