Integrate Konnect Insights with Retently

Use Retently survey responses to enrich social analytics, trigger surveys based on social interactions, and update customer profiles with sentiment data from social listening to improve customer experience strategies.

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About Konnect Insights

Konnect Insights is a social listening and analytics platform that provides data from social platforms and the web based on keywords and social profiles.

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Konnect Insights to Retently

1

Get Clusters

Triggers when a new cluster is created.
2

Get Messages by Cluster

Triggers when a new ticket is created in the cluster.
3

Get Messages by Topic

Triggers when new tickets are created in the topic.
4

Get Topics

Triggers when a new topic is created.
5

Get Groups

Triggers when a new group is created.
6

Get Messages by Profile

Triggers when a new ticket is created linked to profile.
7

Get Profiles

Triggers when new profile is created.
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Retently to Konnect Insights

1

Create Ticket

Creates a new ticket in Konnect Insights.

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