Integrate Framework360 with Retently

Trigger NPS/CSAT surveys after customer interactions or order completions, sync customer profiles and order history with Retently, and use survey feedback to enhance customer service and order management processes.

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About Framework360

Framework360 is a platform that allows users to manage customer interactions and order statuses. It facilitates the registration of new customers and the processing of customer lists and orders.

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Framework360 to Retently

1

Customer Added to a List

Triggers when a customer is added to a list.
2

New Message Received

Triggers when a new message is received.
3

New Order Received

Triggers when a new order is received.
4

New Customer Registered

Triggers when a new customer registers in the Framework360 environment.
5

New Message Sent

Triggers when a new message is sent.
6

Order Status Updated

Triggers when the status of an order is updated.
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Retently to Framework360

1

Create or Update Customer

Creates or updates a customer.
2

Find or Create Customer

Searches for a customer.
3

Search Customers

Searches for a customer.

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