Integrate folk with Retently

Sync customer profiles between folk and Retently to ensure accurate contact information, trigger NPS/CSAT surveys based on customer interactions managed in folk, and utilize survey feedback to update customer profiles and inform team strategies.

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About folk

folk is a CRM that helps manage contacts and companies within a team. It allows users to create, update, and remove contacts and companies, and enables tracking of custom fields.

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folk to Retently

1

Company Added

Triggers when a new company is created or added to a group.
2

Company Removed

Triggers when a company is deleted from the workspace or removed from a group.
3

Person Added

Triggers when a new person is created or added to a group.
4

Person Removed

Triggers when a person is deleted from the workspace or removed from a group.
5

Company Custom Field Updated

Triggers when a company custom field (for example tag, status, text, assignee) is updated.
6

Company Updated

Triggers when a company basic field (like name, email, or URL) in a group is updated.
7

Person Custom Field Updated

Triggers when a person custom field (for example tag, status, text, assignee) is updated.
8

Person Updated

Triggers when a person basic field (like first name, job title, email, or URL) in a group is updated.
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Retently to folk

1

Create Company

Creates a new contact company in your folk group.
2

Update Company

Updates a contact company in your folk group.
3

Find a Company

Finds a company by matching exactly its name or one of its emails.
4

Get a Company

Gets a company by their contact ID.
5

Create Person

Creates a new contact person in your folk group.
6

Update Person

Updates a contact person in your folk group.
7

Find a Person

Finds a person by matching exactly their full name or one of their emails.
8

Get a Person

Gets a person by their contact ID.

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