Integrate FastGem with Retently

Trigger NPS/CSAT surveys after work order completions or significant account changes, sync customer contact details and service history, and utilize feedback scores to improve service delivery and customer satisfaction.

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About FastGem

FastGem is a CRM for managing contacts and work orders, allowing users to create, update, and monitor actions related to their utility services.

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FastGem to Retently

1

New Item Action

Triggers when a new action log is created.
2

New Work Order

Triggers when a new work order is created and added to a lead/contact.
3

New Person

Triggers when a new person/submission is created in FastGem.
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Retently to FastGem

1

Create Work Order

Creates a new work order associated with an existing person.
2

Create/Update Person

Creates or updates a person in the FastGem system.
3

Get Connected User's Info

Gets the info of the currently connected user.

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