Integrate Escala with Retently

Sync customer contact information between Escala and Retently to automate the sending of NPS/CSAT surveys, ensuring that feedback is collected from the most current customer data.

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About Escala

Escala provides functionalities for managing contacts, including creating, updating, and monitoring contact records based on email addresses.

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Escala to Retently

1

Contact Created

Triggers when a new contact is created.
2

Contact Removed

Triggers when a contact is removed.
3

Contact Modified

Triggers when a contact is modified.
4

Form Submission

Triggers when a form is submitted.
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Retently to Escala

1

Create Contact

Creates a new contact in Escala if the contact does not already exist based on email address.
2

API Request (Beta)

Makes a raw HTTP request that includes this integration's authentication.
3

Create or Update Contact

Creates a new contact or updates an existing contact based on email address.

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