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Integrate ConnectWise Manage with Retently NPS

Sync NPS scores with ConnectWise Manage and trigger NPS surveys from ConnectWise Manage with Retently NPS. With Retently NPS & ConnectWise Manage Integration, you can: send an NPS survey or add contact in Retently when a ticket is created or updated or create a new contact when an NPS score is received.

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About ConnectWise Manage

ConnectWise empowers technology solution providers to reach their goals faster with an award-winning business management software suite & much more.

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ConnectWise Manage to Retently NPS

1

New/Updated Ticket

Send an NPS survey or add contact in Retently when a ticket is created or updated.
2

New/Updated Contact

Send an NPS survey or add contact in Retently when a contact is created or updated.
3

New/Updated Project

Send an NPS survey or add contact in Retently when a project is created or updated.
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Retently NPS to ConnectWise Manage

1

Create Contact

Create a new contact when an NPS score is received.
2

Update Company

Update an existing company when an NPS score is received.
3

Create Company

Create a new company when an NPS score is received.
4

Update Ticket

Update an existing ticket when an NPS score is received.
5

Create Ticket Note

Add new note to a ticket when an NPS score is received.
6

Create Ticket

Create a new service desk ticket when an NPS score is received.

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Retently API

Use API to create custom integrations

The API allows you to connect Retently to your own application or create custom integrations and automation playbooks.

  • Fetch your customers from Retently Fetch your customers from Retently
  • Get the NPS, CSAT, CES scores Get the NPS, CSAT, CES scores
  • Receive the latest customer feedback Receive the latest customer feedback
  • Create and update customers in Retently Create and update customers in Retently
  • Unsubscribe customers in Retently Unsubscribe customers in Retently
  • Send transactional surveys Send transactional surveys
Check API documentation

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Personalize your survey template, import your customers from various services, completely automate the process and start your first survey campaign right away.

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