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16 Proven Tactics to Increase Your Customer Lifetime Value (CLV)

There are two ways to grow your business. The first is to acquire new cu...

Alex Bitca Jul 24, 2024 21 min read
16 Proven Tactics to Increase Your Customer Lifetime Value (CLV)
The Three Leading Causes of Customer Churn

The Three Leading Causes of Customer Churn

Alex Bitca Jul 23, 2024 10 min read
Why You Aren’t Receiving Qualitative NPS Feedback (And How To Fix It)

Why You Aren’t Receiving Qualitative NPS Feedback (And How To Fix It)

Alex Bitca Jul 22, 2024 12 min read

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Closing the Customer Feedback Loop: Turn Insights into Action

Closing the Customer Feedback Loop: Turn Insights into Action

Greg Raileanu Jul 19, 2024 11 min
The Difference Between Transactional and Relationship NPS (Updated)

The Difference Between Transactional and Relationship NPS (Updated)

Alex Bitca Jul 18, 2024 9 min
How to Connect With Passives and Turn Them Into Promoters

How to Connect With Passives and Turn Them Into Promoters

Alex Bitca Jul 17, 2024 9 min
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Your Net Promoter Score is Irrelevant

Your Net Promoter Score is Irrelevant

Greg Raileanu Jul 16, 2024 6 min
12 Practical Tips for an Effective NPS Data Analysis and Reporting

12 Practical Tips for an Effective NPS Data Analysis and Reporting

Alex Bitca Jul 15, 2024 9 min
How Amazon Maintains an Impressive NPS

How Amazon Maintains an Impressive NPS

Alex Bitca Jul 12, 2024 10 min