Blog on Net Promoter Score (NPS) and Customer Success - Page 7 of 8

Product
surveys
- NPS
  Measure customer loyalty by asking how likely are they to recommend your brand
- CSAT
  Measure customer satisfaction and the effectiveness of your customer support
- CES
  Measure how easy it is for your clients to interact with your product or service
- 5-STAR
  Measure customer satisfaction in a quick and interactive way
- eNPS
  Measure employee loyalty by asking how likely are they to recommend you
experiences
- Customer Experience
  Build loyalty and lasting relationships across the entire customer journey
- Employee Experience
  Measure and improve employee engagement to unleash innovation
analytics
- Text & Sentiment Analytics
  Turn customer feedback into actionable insights
Integrations
- Salesforce
- Hubspot
- Zendesk
- Intercom
- Segment
- Zapier
- All Integrations
Solutions
Roles
- Customer Success
  Increase customer satisfaction, reduce churn and boost customer retention
- Customer Support
  Measure customer satisfaction after each support interaction
- Marketing
  Understand your audience to craft marketing campaigns that convert
- Product
  Capture and analyze customer feedback to build products people would love
- Human Resources
  Turn employees into brand advocates
Industries
Customers
Pricing
Resources
- Blog
- Customer Knowledge Center
Sign in

Sign In Free Trial

7 Deadly Sins of Customer Retention

Managing your customer retention rate is an incredibly important part of...

by Alex Oct 12, 2016 6 min read

7 Deadly Sins of Customer Retention

When Should You Start Measuring Net Promoter Score?

When Should You Start Measuring Net Promoter Score?

by Alex Oct 5, 2016 6 min read

How Does Your Product Pricing Affect Customer Satisfaction?

How Does Your Product Pricing Affect Customer Satisfaction?

by Alex Sep 28, 2016 4 min read

Try Retently 7 days for free

Personalize your survey template, import your customers from various services, completely automate the process and start your first survey campaign right away.

Start Free Trial Book a Demo

Try Retently 7 days for free

What Do Companies With Low Net Promoter Score Have in Common?

What Do Companies With Low Net Promoter Score Have in Common?

by Alex Sep 22, 2016 6 min read

Why Net Promoter Score is an Ongoing Process (Not a One-Time Survey)

Why Net Promoter Score is an Ongoing Process (Not a One-Time Survey)

by Alex Sep 5, 2016 4 min read

How Does Typeform Boost Customer Satisfaction Using NPS (Case Study)

How Does Typeform Boost Customer Satisfaction Using NPS (Case Study)

by Alex Aug 30, 2016 8 min read

How to Turn NPS Feedback Into Reviews, Recommendations and Referrals

How to Turn NPS Feedback Into Reviews, Recommendations and Referrals

by Alex Aug 23, 2016 4 min read

The Benefits of Implementing Net Promoter Score in Small Businesses

The Benefits of Implementing Net Promoter Score in Small Businesses

by Alex Aug 16, 2016 5 min read

Net Promoter Score as an Ultimate Growth Hacking Metric

Net Promoter Score as an Ultimate Growth Hacking Metric

by Alex Jul 27, 2016 5 min read