Integrate ServiceNow with Retently
Trigger NPS/CSAT surveys after support ticket resolution or service request completion, sync customer profiles and feedback scores to enhance service management, and use survey responses to improve IT service processes.
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About ServiceNow
ServiceNow provides IT services management (ITSM) and IT operations management (ITOM) functionalities, allowing users to create, update, and manage records within various tables.
ServiceNow to Retently
New Record
Triggers when a new record is created.Updated Record
Triggers when an existing record is updated.
Retently to ServiceNow
Create Record
Creates a new record in a table.API Request (Beta)
Makes a raw HTTP request that includes this integration's authentication.Find or Create Record
Finds or creates a record in a table.Update Record
Updates an existing record in a table.Find Record
Finds a record in a table.Related blog posts
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Personalize your survey template, import your customers from various services, completely automate the process and start your first survey campaign right away.
