Integrate Rev.io with Retently

Trigger NPS/CSAT surveys after billing events or payment processing, sync customer profiles to ensure accurate feedback targeting, and use survey responses to improve billing and customer service processes.

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About Rev.io

Rev.io provides billing and payment processing solutions. It allows users to manage customers, orders, products, and tasks efficiently.

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Rev.io to Retently

1

New Bill

Triggers when a new bill is created.
2

New Customer

Triggers when a new customer is created.
3

New Product

Triggers when a new product is created.
4

New Task

Triggers when a new task is created.
5

Order Status Changed

Triggers when the status of an order changes.
6

Request Approved

Triggers when a request is approved.
7

Request Status Changed

Triggers when the status of a request is updated.
8

Task Completed

Triggers when a task is completed.
9

Task Updated

Triggers when a task is updated.
10

New Contact

Triggers when a new contact is created.
11

New Order

Triggers when a new order is created.
12

New Request

Triggers when a new request is created.
13

New Ticket

Triggers when a new ticket is created.
14

New Payment

Triggers when a new payment is received.
15

Request Assigned

Triggers when a request is assigned.
16

Task Canceled

Triggers when a task is canceled.
17

Customer Profile Updated

Triggers when information on the customer's profile is updated.
18

Ticket Updated

Triggers when a ticket is updated.
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Retently to Rev.io

1

Add Contact to Customer

Creates a contact associated with a customer.
2

Download Bill XML

Downloads a Bill XML.
3

Add Note to Customer

Creates a customer note.
4

Update Customer

Updates a customer.
5

Update Task

Updates a task.
6

Upload File/Attachment

Uploads a file or attachment.
7

Find a Bill

Finds a bill by bill ID or customer ID.
8

Find an Order

Finds an order by order ID, customer ID, or request ID.
9

Find a Request

Finds a request by request ID or customer ID.
10

Find a Service

Finds a service by number or customer ID.
11

Find a Ticket

Finds a Ticket by Ticket ID or Customer ID.
12

Download Bill PDF

Downloads a Bill PDF.
13

Download Request PDF

Downloads a Request PDF.
14

Update Contact

Updates a contact.
15

Update Order

Updates an order.
16

Update Ticket

Updates a ticket.
17

Find a Customer

Finds a customer by name, account number, or customer ID.
18

Find a Contact

Finds a contact by contact ID or customer ID.
19

Find a Report

Finds a report by report ID.
20

Find a Request Template

Finds a request template by name or request template ID.
21

Find a Task

Finds a task by task ID, customer ID, or request ID.

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