Integrate ONES with Retently

Trigger NPS/CSAT surveys after an issue is resolved or a comment is updated, sync customer feedback with issue management to improve support processes, and use survey responses to prioritize issue handling.

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About ONES

ONES allows users to manage issues and comments efficiently. It enables the creation, updating, and tracking of issues with associated comments.

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ONES to Retently

1

New Comment

Triggers when a new comment is created.
2

Update Issue

Triggers when an issue is updated.
3

New Issue

Triggers when a new issue is created.
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Retently to ONES

1

Add Comment to Issue

Adds a new comment to an issue.
2

Create Issue

Creates a new issue.

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