Integrate Handwrytten with Retently

Trigger NPS/CSAT surveys after a customer receives a handwritten note to assess the impact on customer satisfaction and loyalty. Use survey responses to personalize future communications and improve customer engagement strategies.

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About Handwrytten

Handwrytten allows users to send real cards and notes written in pen and ink automatically. The service includes features for creating and managing custom cards, recipient addresses, and order processing.

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Handwrytten to Retently

1

Address List

Triggers when Recipient Addresses are needed.
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Retently to Handwrytten

1

Send Basket

Sends all cards in your basket. Use with Empty Basket and Add Order to Basket actions.
2

Create Custom Card

Creates a new custom 5x7 card with full bleed cover, using specified images, fonts, and logos.
3

Add Order to Basket

Adds an order to a basket. If sending multiple cards at once, use this for each order, then check-out with Send Basket.
4

Update Contact

Updates an entry in the Handwrytten address book.
5

Send Card

Sends a card to a new recipient with all information provided (i.e., you do not use address objects to build up the record).
6

Find Contact

Finds a contact in your address book.
7

Empty Basket

Clears your basket.
8

Cancel Order

Cancels an existing order that has not yet been written. The credit is returned to the user's account.
9

Add Contact to Multi-Step Campaign

Adds an existing contact from the Handwrytten address book to a multi-step campaign.
10

Create Contact

Creates a new address book entry for the Handwrytten address book.
11

Schedule Card

Schedules a card to a new recipient, similar to 'send card' but with a specified date.
12

Upload Custom Image

Adds an image to Handwrytten for use in custom card designs.
13

Find or Create Contacts

Finds a contact in your address book.

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