Integrate AgentX with Retently
Trigger NPS/CSAT surveys after support conversations, sync customer feedback to adjust support strategies, and update customer profiles based on interaction outcomes.
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About AgentX
AgentX allows users to create and manage conversations with agents, facilitating communication and response handling. It provides functionalities for agents, messages, and conversations, enabling efficient user support.
AgentX to Retently
New Agent
Triggers when a new agent is created.Message From User
Triggers when there is a new message posted by a user in the conversation.New Conversation
Triggers when a new conversation is started with an agent.Reply From Agent
Triggers when there is a new reply from the AI agent in the conversation.
Retently to AgentX
Create Conversation
Creates a brand new conversation with an agent, with no chat history.Find Message
Finds a message in the conversation.Search Conversations
Searches existing conversations with the agent.Send a Message to a Conversation
Sends a message to a conversation and expects a response from the agent.Search Agents
Searches agents that you are allowed to access.Find or Create Conversation with an Agent
Searches existing conversations with the agent or creates a new one if not found.Related blog posts
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