Why teams compare Promoter.io with Retently
More than email surveys
Promoter.io has historically emphasized email NPS. Retently supports email, link, web and in-app, and integration-driven survey programs.
Regular and transactional campaigns
Run recurring relationship surveys and event-based surveys so feedback lands at the right customer moment.
Survey customization
Control colors, logo placement, fonts, button styles, survey copy, extra text, custom links, and language.
Workflow automation
Automate alerts and follow-up actions through integrations and workflows, including response-based routing.
Connected integrations
Connect Retently with your CRM, support, ecommerce, messaging, and automation tools so feedback moves with customer context.
Support and setup
Retently is designed for fast setup, with self-serve trials and most Enterprise onboardings completed in two 30-minute calls.
How your Promoter.io program carries over
The practical migration path is to keep the relationship NPS motion, then add more channels, transactional campaigns, stronger customization, and connected workflows.
Your survey channels expand
- Email still works. Keep the familiar email NPS motion for relationship surveys and recurring customer check-ins.
- Add web and in-app surveys. Collect feedback in the product experience when timing matters for product, onboarding, or support workflows.
- Use links and integrations. Share surveys directly or trigger sends from connected systems.
Your campaigns become event-aware
- Recurring surveys. Run regular NPS, CSAT, or CES campaigns on a planned cadence.
- Transactional surveys. Trigger surveys after purchases, onboarding events, support resolutions, renewals, or other customer lifecycle moments.
- Workflows in one place. Manage audience, template, schedule, notifications, and follow-up from the campaign setup.
Your brand and language control improve
- Design control. Customize backgrounds, logos, button style, colors, fonts, and text blocks.
- Copy control. Adapt rating, open-ended, thank-you, and unsubscribe pages for the customer experience you want.
- Language control. Translate and customize survey text directly for each audience.
Promoter.io vs Retently - Features Comparison
Promoter.io and Retently both sit in the NPS category, but Retently is the better fit when you need more channels, transactional campaigns, survey customization, integrations, and workflow automation.
| Capability |  Retently |  Promoter.io |
|---|---|---|
| Primary fit | NPS, CSAT, and CES programs across customer lifecycle touchpoints | NPS survey programs, with email historically emphasized |
| Survey channels | Email, link, web and in-app, plus integrations | Email has been the primary channel emphasis |
| Campaign types | Regular and transactional campaigns | Regular campaigns have been the main emphasis |
| Campaign controls | Audience, schedule, template, notifications, and workflows | Campaign management with less workflow control emphasized |
| Survey customization | Logo, colors, fonts, buttons, links, questions, and page copy | Customization available, with limits noted in past comparisons |
| Language control | Customize and translate survey text directly | Has used a predefined selector |
| Integrations | CRM, support, ecommerce, messaging, API, and Zapier coverage | Native integrations, Zapier, and API have been available |
| Automation | Workflows, alerts, and response-based follow-up | Less workflow depth emphasized |
| Retently pricing tiers | Basic, Pro, and Enterprise | Verify current Promoter.io availability and pricing directly |
| Setup motion | Self-serve trial, with Enterprise onboarding usually two 30-minute calls | Evaluate current vendor process directly |
Choose based on the feedback motion you need
A recurring email NPS motion is only one part of a modern feedback program. Retently is built for teams that want to add more moments, more channels, and more follow-up control.
Retently
Fits SaaS, ecommerce, SMB, and mid-market teams that need surveys across lifecycle moments, flexible campaign controls, integrations, and automations.
Promoter.io
Fits teams evaluating a simpler NPS survey motion and comparing whether email-first collection is enough for their customer experience program.
Switch to Retently and add the channels you were missing
- Keep relationship NPS. Continue running recurring NPS programs while adding CSAT and CES when those metrics fit the touchpoint.
- Add transactional feedback. Trigger surveys after customer events instead of relying only on a regular email cadence.
- Connect your stack. Use integrations and workflows so responses reach the teams that need to act on them.
Teams use Retently to collect feedback at more customer moments
See how customer teams use Retently to combine relationship surveys, transactional feedback, integrations, and reporting.
Splitit Increased NPS by 51% Through Dual-Channel Customer Feedback Across 3,000+ Merchants
The B2B payments company lifted NPS by using customer feedback across more than one channel.
PensionBee Achieved an NPS of 63 Through Data-Driven Customer Experience Analysis
The UK pension provider used Retently to make customer experience analysis part of its operating rhythm.
