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Is the Net Promoter Score Metric Outdated?

In a 2003 Harvard Business Review article, Fred Reichheld introduced Net...

Alex Bitca Oct 16, 2023 5 min read
Is the Net Promoter Score Metric Outdated?
The Anatomy of a Customer: Understanding and Acting on NPS

The Anatomy of a Customer: Understanding and Acting on NPS

Christina Sol Oct 5, 2023 7 min read
Customer Feedback - A Handy Guide to Understanding Your Audience

Customer Feedback - A Handy Guide to Understanding Your Audience

Greg Raileanu Sep 27, 2023 12 min read

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Behind the Scenes of Airbnb’s Net Promoter Survey

Behind the Scenes of Airbnb’s Net Promoter Survey

Christina Sol Sep 4, 2023 7 min
Should You Consider The Scores From Mistaken Signups In Your NPS?

Should You Consider The Scores From Mistaken Signups In Your NPS?

Alex Bitca Aug 30, 2023 6 min
Does Net Promoter Score Work for B2B Companies? You Bet It Does!

Does Net Promoter Score Work for B2B Companies? You Bet It Does!

Alex Bitca Aug 24, 2023 9 min
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Do It Yourself Net Promoter Score: Is It Worth It?

Do It Yourself Net Promoter Score: Is It Worth It?

Alex Bitca Jul 20, 2023 9 min
The Benefits of Implementing Net Promoter Score in Small Businesses

The Benefits of Implementing Net Promoter Score in Small Businesses

Alex Bitca Jul 4, 2023 5 min
A Guide to NPS for Brand Management and Customer Success Consultants

A Guide to NPS for Brand Management and Customer Success Consultants

Alex Bitca May 26, 2023 5 min