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Is the Net Promoter Score Metric Outdated?

In a 2003 Harvard Business Review article, Fred Reichheld introduced Net...

Alex Bitca Oct 16, 2023 5 min read
Is the Net Promoter Score Metric Outdated?
The Anatomy of a Customer: Understanding and Acting on NPS

The Anatomy of a Customer: Understanding and Acting on NPS

Christina Sol Oct 5, 2023 7 min read
Customer Feedback - A Handy Guide to Understanding Your Audience

Customer Feedback - A Handy Guide to Understanding Your Audience

Greg Raileanu Sep 27, 2023 12 min read

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16 Unique Retently Features - Things That Only This CX Service Can Do

16 Unique Retently Features - Things That Only This CX Service Can Do

Greg Raileanu Sep 12, 2023 9 min
Behind the Scenes of Airbnb’s Net Promoter Survey

Behind the Scenes of Airbnb’s Net Promoter Survey

Christina Sol Sep 4, 2023 7 min
Should You Consider The Scores From Mistaken Signups In Your NPS?

Should You Consider The Scores From Mistaken Signups In Your NPS?

Alex Bitca Aug 30, 2023 6 min
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Does Net Promoter Score Work for B2B Companies? You Bet It Does!

Does Net Promoter Score Work for B2B Companies? You Bet It Does!

Alex Bitca Aug 24, 2023 9 min
7 Reasons Why Customer Experience is the Next Competitive Battleground

7 Reasons Why Customer Experience is the Next Competitive Battleground

Alex Bitca Aug 3, 2023 12 min
Is the Chief Experience Officer a Worthwhile Addition to the C-Suite?

Is the Chief Experience Officer a Worthwhile Addition to the C-Suite?

Greg Raileanu Jul 28, 2023 8 min