B2B SaaS & Tech
Customer experience insights for B2B, SaaS, and technology companies: NPS programs, churn prevention, onboarding feedback, and the metrics that matter across the subscription customer lifecycle.
Rackspace’s Strategies for Achieving the Highest NPS in the Hosting Industry
Rackspace is a respected managed hosting company that strongly focuses o...
Alex Bitca 
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Greg Raileanu 