Integrate Onfleet with Retently
Trigger NPS/CSAT surveys after delivery completion to gather feedback on the delivery experience, sync customer contact details and delivery history to personalize surveys, and use feedback scores to optimize delivery operations and customer service strategies.
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About Onfleet
Onfleet provides last-mile logistics management with smartphone apps and a web dashboard. It enables organizations to handle deliveries efficiently, with features for task assignment, status tracking, and customer notifications.
Onfleet to Retently
SMS Recipient Response Missed
Triggers when an Onfleet recipient responds to a notification via SMS, but the organization is unable to handle it due to the task being marked as complete.Task Assigned
Triggers when an Onfleet task is assigned to a driver or a team.Task Complete
Triggers when an Onfleet task is completed by a driver.Task Delayed
Triggers when an Onfleet task has a delay time greater than or equal to a user-defined threshold, in seconds.Task ETA
Triggers when the Onfleet task ETA is less than or equal to a user-defined threshold.Task Started
Triggers when an Onfleet task is started.Task Updated
Triggers when an Onfleet task is updated, including assignment, feedback, and attachment changes.Task Arrival
Triggers when a driver is arriving, at or closer than threshold value provided, in meters.Task Cloned
Triggers when an Onfleet task is cloned via the dashboard or the API.Task Created
Triggers when an Onfleet task is created.Task Deleted
Triggers when an Onfleet task is deleted.Task Failed
Triggers when an Onfleet task is completed with a failure.Task Unassigned
Triggers when an Onfleet task is unassigned from a driver or a team.Worker Duty
Triggers when a driver (worker) changes status (0 for off-duty, 1 for on-duty).
Retently to Onfleet
Cancel Order
Cancel an order in Onfleet given the order ID.Create Order
Creates an order in Onfleet.Create Linked Pickup & Dropoff Tasks
Creates a linked pickup and dropoff task.Update Order
Updates an order in Onfleet given the order ID.Clone Order
Creates a copy of an order in Onfleet given the order ID.Create Task
Creates a pickup or dropoff task.Create Task (Template Use)
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