Integrate Teamwork Desk with Retently

Trigger NPS/CSAT surveys after support tickets are closed to gather feedback on customer service, sync customer profiles between Teamwork Desk and Retently to ensure accurate feedback targeting, and use survey responses to improve support processes.

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About Teamwork Desk

Teamwork Desk allows teams to manage customer support queries effectively. The platform facilitates communication between agents and customers, enabling ticket management and collaboration.

Teamwork Desk logoRetently

Teamwork Desk to Retently

1

New Agent Reply

Triggers when an agent sends a new reply.
2

New Customer Reply

Triggers when a customer sends a new reply.
3

Ticket Assigned

Triggers when a ticket is assigned.
4

New Ticket Note

Triggers when a ticket note is created.
5

New Customer

Triggers when a new customer is created.
6

Thread Edited

Triggers when a thread has been edited.
7

New Ticket

Triggers when a new ticket is created.
8

Ticket Unassigned

Triggers when a ticket is unassigned.
RetentlyTeamwork Desk logo

Retently to Teamwork Desk

1

Add Reply to Ticket

Adds a reply to a ticket.
2

Create Customer

Creates a new customer.
3

Link Task to Ticket

Links a Teamwork Projects task to a ticket.
4

Update Customer

Updates an existing customer.
5

Find Customer

Finds an existing customer by name or email address.
6

Find or Create Customer

Finds or creates a customer.
7

Assign Ticket

Assigns a ticket to the specified user.
8

Create Ticket

Creates a new ticket.
9

Unassign Ticket

Unassigns a ticket.
10

Update Ticket

Updates an existing ticket.
11

Find Ticket

Finds an existing ticket by ticket ID or keyword search.
12

Find or Create Ticket

Finds or creates a ticket.

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