Integrate Helpy Pro with Retently

Trigger NPS/CSAT surveys after support tickets are closed to gauge customer satisfaction with support interactions, sync customer profiles and support history with Retently, and use survey feedback to improve support processes.

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About Helpy Pro

Helpy Pro is a customer support platform that allows users to manage support tickets and user interactions efficiently. It enables the creation and assignment of tickets, replies to customer inquiries, and user management functionalities.

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Helpy Pro to Retently

1

Agent Replies to Ticket

Triggers when an agent replies to a ticket.
2

New Ticket Created

Triggers when a new ticket is created.
3

Ticket Assigned to an Agent

Triggers when a ticket has been assigned to any agent.
4

Customer Replies to a Ticket

Triggers when a customer replies to a ticket.
5

New User Created

Triggers when a new user is created.
6

Ticket Tagged With

Triggers when a ticket is given a specific tag.
RetentlyHelpy Pro logo

Retently to Helpy Pro

1

Create Reply to Ticket

Creates a reply to a given ticket, which can be written by either the customer or an agent.
2

Create User

Creates a user in Helpy.
3

Update User

Updates a customer or agent user in Helpy.
4

Find User

Finds a user in Helpy by email address, ID, or full name.
5

Create Ticket

Creates a new ticket.
6

Tag Ticket

Tags a ticket with a provided tag.
7

Find Ticket

Finds a ticket using either the ticket number, the subject, or the email address of the user who opened the ticket. If the user has multiple tickets, the most recent will be used.
8

Find or Create User

Finds a user in Helpy by email address, ID, or full name.

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