Integrate FuseDesk with Retently

Trigger NPS/CSAT surveys after a support case is closed to gather feedback on the support experience, sync customer profiles between FuseDesk and Retently to ensure up-to-date customer information, and use survey responses to improve support processes.

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About FuseDesk

FuseDesk is a customer support platform that manages cases and contacts. It allows users to create, update, and find cases and contacts, as well as monitor interactions with customer support representatives.

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FuseDesk to Retently

1

Case Closed

Triggers when a FuseDesk case has been resolved and marked as Closed
2

Case Updated

Triggers when an existing FuseDesk case is updated
3

Contact Updated

Triggers when a contact is updated in FuseDesk
4

Rep Added

Triggers when a rep is added to FuseDesk
5

Case Created

Triggers when a new FuseDesk case is created
6

Contact Created

Triggers when a new contact is created in FuseDesk
7

Department Added

Triggers when a Department is added
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Retently to FuseDesk

1

Update FuseDesk Case

Updates an existing FuseDesk Case
2

Update Contact

Updates a Contact in FuseDesk
3

Find a Contact

Finds a Contact in FuseDesk
4

Find or Create a Case Tag

Finds a Case Tag in FuseDesk
5

Create FuseDesk Case

Creates a new FuseDesk case
6

Create Contact

Creates a Contact in FuseDesk
7

Find Case

Finds an existing Case in FuseDesk
8

Get a Rep

Gets a FuseDesk Rep by User ID
9

Find or Create Contact

Finds a Contact in FuseDesk

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