Integrate VirtualPBX with Retently

Trigger NPS/CSAT surveys after customer interactions like calls or SMS exchanges, sync customer communication history to Retently, and use feedback scores to improve communication strategies and customer service.

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About VirtualPBX

VirtualPBX provides communication services including call tracking, voicemail management, and SMS messaging.

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VirtualPBX to Retently

1

Call Answered

Triggers when a call is answered.
2

Call Ended

Triggers when a call ends.
3

New Voicemail

Triggers when a new voicemail message is left.
4

Call Bridged

Triggers when a call is connected to a user or device.
5

Call Started

Triggers when a new call starts.
6

Receive SMS Message

Triggers when a new SMS message is received.
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Retently to VirtualPBX

1

Send SMS Message

Creates and sends a new SMS message.

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