Delighted Shuts Down in 2026 - 16 Suitable Alternatives to Migrate in the Next 12 Months

June 30, 2026, is circled on every Delighted customer’s calendar, when the platform is scheduled to sunset. In the meantime, teams must choose a replacement that not only matches Delighted’s core features but, ideally, upgrades their entire survey program.

The timeline is tight. A clean migration means importing historical responses, rebuilding survey templates and automation, reconnecting integrations, and, most importantly, avoiding any gap in feedback collection. Wait until Q2 2026 and you risk rushed roll-outs, missing data, and frustrated stakeholders.

This guide does part of the heavy lifting for you since we’re already familiar with the most prominent survey platforms, their strengths, and their limitations. So we’ve shortlisted them to 16 high-confidence Delighted alternatives, from enterprise-grade VOC suites to lean, self-serve tools, so you can compare features and migration effort at a glance.

A quick note on objectivity: Retently has competed with Delighted for 10 years now, and we share similarities in basic features, so you’ll obviously find us on the list too. However, we will describe Retently and every other alternative service as impartially as possible. After all, having happy customers is our goal. If Retently fits your needs, we’ll be thrilled to support your next CX chapter; if not, we’d rather point you to a better match than force-fit you into a sub-optimal solution, which will only cause frustration.

With that out of the way, let’s dive into the top Delighted alternatives available today.

1. Plug-and-Play Freemium Survey Builders

“Launch your survey in minutes; no code required. Great for one-off surveys & small lists”

These tools are well-suited for founders, indie hackers, and small teams that just need to get a feedback loop running today. They offer generous free tiers, drag-and-drop survey builders, and copy-paste snippets for email, chat, or web widgets. What you gain in speed and affordability, you trade for advanced logic, deep integrations, and robust analytics. Yet, when the goal is quick validation and clean metrics without upfront cost, plug-and-play builders are unbeatable.

	SurveyMonkey	Zoho Survey	Typeform	Google Forms
Stand-out strength	200 + industry templates & instant brand recognition	Deep Zoho-suite sync and 250 + templates	Conversational, high-engagement UI with rich media	100 % free, drag-and-drop builder, auto-charts to Sheets
Free tier?	Yes – limited logic & exports	Yes – 10 Qs / 100 responses per survey	Yes – limited questions & responses	Yes – unlimited surveys & responses
Entry paid plan	€39/mo Standard (individual)	€25/mo Plus	$25/mo Basic	Free (Workspace upgrades optional)
Key integrations (native)	Salesforce · Tableau · Marketo · Slack	Zoho CRM / Campaigns / Desk · Eventbrite · Shopify	HubSpot · Airtable · Mailchimp · Google Sheets	Google Sheets · Drive · Gmail
Best for	Teams that need proven templates and light analytics, fast	SMBs already running on Zoho wanting survey data in the same dashboards	Marketers & researchers who value UX and brand polish	Budget-conscious teams, classrooms, nonprofits

SurveyMonkey

What stands out

SurveyMonkey’s calling card is familiarity and speed. More than 200 industry-specific templates, complete with skip logic and question piping on mid-tier plans, mean you can move from blank page to “Send” in a matter of minutes. A decade of how-to articles and community answers means you’ll rarely get stuck for long.

Integrations

Out of the box, SurveyMonkey pipes data to Salesforce, Tableau, Marketo, Slack, and Google Workspace, with Zapier sitting nearby for anything else. If you already rely on a mainstream CRM or BI stack, it’s likely a two-click connection.

Pricing snapshot

Solo creators pay €39 per month for a Standard plan, while the Teams plan starts at €30 per user per month (annual billing, three-seat minimum). Premier tiers double the response caps and unlock cross-tab and trend analysis; enterprise pricing is, as ever, “Let’s talk”.

Best fit

Choose SurveyMonkey if brand recognition matters to stakeholders or you want quick wins with minimal onboarding.

Watch-outs

Expect to climb pricing tiers if you need true white-labeling, advanced analytics, or six-figure response volumes.

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Zoho Survey

What stands out

For anyone already living in Zoho CRM, Campaigns, or Desk, Zoho Survey feels like an extra tab rather than a new platform. More than 250 templates, automatic multilingual setup, sentiment analysis, and even offline mode on higher tiers make it surprisingly versatile for a “freemium” tool.

Integrations

Two-way sync with the broader Zoho suite comes standard. Outside that ecosystem, you’ll find native hooks for Eventbrite, Slack, Shopify, and Google Workspace, covering most small-business pipelines.

Pricing snapshot

Zoho offers a genuinely useful free tier: 10 questions and 100 responses per survey. Paid plans start around €9 per month, with Enterprise at €109 per month unlocking offline responses, advanced logic, and granular reporting. A seven-day, credit-card-free trial lets you road-test the good stuff.

Best fit

Small-to-mid-sized businesses that have already standardized on Zoho will benefit most from seamless data flow.

Watch-outs

Just know that heavy customization and deeper analytics sit behind the Professional and Enterprise paywalls, and the interface can feel dated next to flashier rivals.

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Typeform

What stands out

Respondents see one question at a time in a clean, minimalist interface that feels more like a chat than a questionnaire, a design choice that lifts completion rates. Logic jumps, media embeds, and even payment blocks keep the flow engaging from start to “Thank you”.

Integrations

Native integrations with HubSpot, Airtable, Mailchimp, Google Sheets, plus Zapier and Make connectors mean your data doesn’t get trapped in a silo.

Pricing snapshot

A limited free plan lets you experiment, but serious usage starts at $25 per month for the Basic tier, rising to $83 per month for Business (annual billing). An enterprise tier layers on SSO, priority support, and custom SLAs.

Best fit

Marketers, product teams, and researchers who care about user experience will love Typeform’s polish.

Watch-outs

Be prepared, however, for the absence of unfinished response saving, some lag on lengthy forms, and relatively lightweight native analytics; you’ll probably end up exporting to Sheets or your BI tool of choice.

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Google Forms

What stands out

If you have a Google account, you already have Google Forms. The drag-and-drop builder is dead simple, collaboration happens in real time, and responses feed straight into a linked Sheet with automatic charts for instant insight.

Integrations

Inside the Google ecosystem, everything just works: Drive storage, Calendar invites, Gmail notifications. Anything beyond that requires Apps Script or a third-party add-on, but a vibrant extension marketplace covers many gaps.

Pricing snapshot

Completely free for personal accounts. Upgrading to a Google Workspace plan only matters if you need more admin controls, extra storage, or enterprise-grade compliance.

Best fit

Perfect for classrooms, nonprofits, hack-day projects, or any team that needs a basic survey solution and has zero budget.

Watch-outs

Branding is minimal, branching logic is rudimentary, and response limits depend on how many rows you can cram into Sheets. However, expect to graduate to a dedicated tool as your program matures.

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Wrapping Up the Freemium Builders

If speed and simplicity outrank granular analytics on your priority list, a plug-and-play builder is the shortest path from idea to insight. SurveyMonkey wins on brand recognition and template depth, Zoho Survey is the obvious pick if you already live in the Zoho universe, Typeform delivers the most polished respondent experience, and Google Forms lets you collect data forever without opening your wallet.

Before locking one in, ask yourself:

1. How long will “good enough” stay good enough? Free tiers cap responses and throttle features just when your feedback program starts gaining traction. Budget now for the upgrade cycle.
2. Where does the data need to live? If your workflow is already wired into a CRM or BI tool, choose the platform that moves exports from “Sunday chore” to “auto-sync.”
3. Is the respondent’s experience part of the brand? For internal pulse checks, austerity is fine. For customer-facing surveys, polished design (Typeform) or branded themes (SurveyMonkey Premier) can lift completion rates.
4. What comes next? If you anticipate needing multi-touch journeys or text-analytics-powered insights within a year, you may be better served by the SMB or Ecommerce tools in the next chapters.

With those answers in hand, pick a builder, launch your survey today, and start capturing real-world feedback. Then, keep reading to see how more specialized platforms raise the ceiling once the basics are humming.

2. Ecommerce-Focused Platforms

“Pre-integrated with Shopify, Gorgias, Yotpo, Recharge, Klaviyo etc; out-of-the-box survey templates.”

Built for merchants first, these platforms connect directly to your storefront and fulfillment stack so every response is tied to an order, SKU, and customer segment. Expect transactional triggers (checkout, delivery, return), revenue attribution widgets, and product-level insights. Ideal for DTC brands and multi-store retailers that need CX data living alongside AOV, LTV, and refund rates — without ever touching a spreadsheet.

	Retently	Okendo Surveys	KnoCommerce
Core strength	End-to-end CX suite with AI issue detection	Surveys bolt onto reviews/loyalty OS	Post-purchase attribution & zero-party data
Native e-comm triggers	Order status, delivery, return, subscription, support ticket	Checkout modal, onsite pop-up, profile completion	Shopify “Thank You” page & email follow-ups
Analytics depth	Tag & sentiment AI, product-level dashboards	Basic response charts; ties into Okendo analytics	Attribution ROI dashboards; limited CX metrics
Entry price / trial	$49 /mo · 14-day trial	$19 /mo · no-credit-card trial	$19 /mo · 7-day trial
Best for	Brands that want a dedicated CX brain	Merchants already using Okendo stack	Growth marketers chasing channel ROI

Retently

What stands out

Retently includes surveys, automated segmentation, and AI-driven issue detection into one platform. Triggers fire from Shopify order statuses, Klaviyo flows, Gorgias ticket events, Recharge subscription renewals, and more, so you can map feedback to every step of the buyer journey. A spike-detection engine flags emerging product complaints, while multi-store reports let you benchmark sentiment across regions or storefronts.

Integrations

Shopify, Gorgias, Klaviyo, Yotpo, Recharge, Salesforce, Slack, Zapier, and more, plus REST API.

Pricing snapshot

Ecommerce plans start around $49 / month with a 14-day free trial; Scale tiers add higher send caps, advanced analytics, and a dedicated CSM.

Best fit

DTC or multi-store retailers that need event-driven surveys, granular tagging, and product-level insight without hiring a data team.

Watch-outs

No forever-free plan, and the AI classification/issue-detection features live on mid-to-upper tiers.

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Okendo Surveys

What stands out

Okendo’s core business is reviews, loyalty, and referrals. Surveys are an add-on that piggybacks on that data. You get onsite pop-ups, post-checkout modals, shareable links, and 50 + research-grade templates, handy for quick pulse checks tied to order volume.

Integrations

Klaviyo, Gorgias, Attentive, Meta Pixel, Google Analytics, and the broader Okendo OS.

Pricing snapshot

Survey tiers mirror monthly order volume: Essentials $19, Growth $79, Power $129, Advanced $249; all features unlocked on every tier.

Best fit

Shopify brands that already pay for Okendo Reviews/Loyalty and just need a lightweight survey feature inside the same UI.

Watch-outs

Because surveys are a side module, automation depth and cross-survey analytics are limited compared with dedicated CX platforms.

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KnoCommerce

What stands out

KnoCommerce is used specifically for the “Where did you hear about us?” post-purchase survey and turns answers into attribution models and revenue impact charts. The setup is relatively simple, and you can target 60+ Shopify order attributes or push data to GA, Triple Whale, Peel, or Klaviyo for cohort analysis.

Integrations

Shopify Checkout, Klaviyo, Recharge, Google Analytics, Peel, Triple Whale, TikTok Ads.

Pricing snapshot

Starter $19 / month (1 survey), Analyst $119 / month (2 surveys + benchmarks), Pro $299 / month (4 surveys, unlimited audiences); 7-day free trial on all tiers.

Best fit

Marketers who are laser-focused on channel attribution and zero-party demographic data to fine-tune ad spend.

Watch-outs

Limited question types (especially on Starter), no multi-touch journeys, and reporting centers on attribution, not holistic CX metrics such as NPS, CSAT, and CES, which might make it a less straightforward Delighted alternative.

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Wrapping Up the Ecommerce Line-Up

All three contenders plug directly into Shopify and popular DTC tools, but they serve different strategic depths:

• Need full-funnel CX and product-level insights? Retently is the all-in-one workhorse.
• Already paying for Okendo Reviews or Loyalty? Adding Surveys keeps everything under one roof, although with limited CX survey functionality.
• Chasing clearer ROAS numbers? KnoCommerce’s post-purchase prompts will tell you where spend is working — nothing more, nothing less.

As you weigh options, map them to your immediate goals:

1. Coverage – Do you need feedback at every touchpoint or just the thank-you page?
2. Reporting granularity – Are attribution dashboards enough, or do you need AI-driven sentiment and issue alerts?
3. Future scale – Will you outgrow a “module” once you expand to multiple stores or markets?

3. SMB-Focused CX Platforms

“All-in-one dashboards and automations; affordable monthly plans.”

Small and mid-sized businesses often outgrow freemium tools but can’t justify enterprise pricing. This category delivers customizable branding, multi-channel distribution (email, SMS, web), agent-level reporting, and light automations, all at a price point a lean CX team can stomach. If you handle a few thousand responses per month and want deeper insight without a six-figure contract, start here.

	Retently	Simplesat	Nicereply	Survicate
Core strength	Multi-metric CX + AI insights	Drop-in CSAT widgets for help desks	Post-resolution agent scorecards	Website + product surveys with AI analysis
Free tier	7-day trial only	None	None	Yes (25 responses/mo)
Entry paid plan	$100/mo (1 k sends)	$119/mo	$79/mo	€99/mo
Key native integrations	Salesforce · HubSpot · Slack	Zendesk · Slack · Salesforce	Zendesk · Help Scout · Front	HubSpot · Intercom · Klaviyo
Best for	SaaS & services teams needing depth	IT/MSP support desks	Ticket-heavy support teams	Product & marketing teams wanting multichannel reach

Retently

What stands out

Retently’s campaign engine lets you mix one-off, recurring, and fully transactional surveys (NPS, CSAT, CES) against tightly defined segments, think churn-risk customers, high-MRR businesses, or users who opened three tickets last quarter. An AI layer classifies verbatim comments, surfaces emerging issues, and pushes alerts to Slack or Teams.

Integrations

Salesforce, HubSpot, Pipedrive, Zendesk, Freshdesk, Slack, Teams, Zapier, and more, plus REST API for anything else.

Pricing snapshot

Basic starting at $100 per month (1,000 sends), Pro starting at $299 per month (10,000 sends and includes advanced analytics), Enterprise $599 per month, paid yearly, with SSO, data-residency, and dedicated CSM. All tiers start with a 7-day trial.

Best fit

Great for SaaS or services teams that need survey depth, automated follow-ups, and advanced reporting without a data-science hire.

Watch-outs

No forever-free tier, and the issue-detection AI is included in the Pro plan and up.

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Simplesat

What stands out

Built for IT and MSP support teams, Simplesat drops emoji-style CSAT, CES, or NPS widgets straight into Zendesk, Slack, or email footers. Positive quotes can auto-publish to a website carousel for social proof.

Integrations

Zendesk, Slack, Salesforce, Google Sheets, Help Scout, Halo PSA.

Pricing snapshot

Standard $119 / mo (1,000 responses, 5 users) · Pro $249 / mo (3,000, 15 users) · Elite $499 / mo (7,000, 30 users).

Best fit

Perfect for service desks that want “set-and-forget” CSAT with minimal admin.

Watch-outs

The reporting is friendly but basic, the dashboard customisation is light, and customers can’t edit a mistaken rating once it’s sent.

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Nicereply

What stands out

Nicereply fires CSAT, CES, or NPS links the moment a ticket is solved, then rolls results down to agent, team, or regional scorecards. One click adds mini-surveys to any HTML signature.

Integrations

Zendesk, Help Scout, Front, Pipedrive, Outlook, or any HTML-based email client.

Pricing snapshot

Starter $79 / mo (3 users, 100 responses) · Essential $149 / mo (10 users, 250) · Growth $299 / mo (25 users, 1 k) · Business $449 / mo (50 users, 2.5 k).

Best fit

A solid step-up from email-only rating widgets for teams that live in help-desk tooling.

Watch-outs

Analytics focus on agent performance; deep customer segmentation or journey mapping isn’t included.

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Survicate

What stands out

Survicate runs NPS, CSAT, and CES across website widgets, in-app banners, mobile SDKs, and email. Advanced targeting lets you fire a survey only to repeat buyers from a specific campaign or churn-risk SaaS users. AI analysis clusters open-text themes on paid tiers.

Integrations

HubSpot, Intercom, Klaviyo, Slack, Zendesk, Segment.

Pricing snapshot

Free plan (25 responses / mo). Business €99 / mo (250 responses, AI analysis) · Scale €299 / mo with higher caps and Success Manager. 10-day full-feature trial.

Best fit

A good fit for SaaS businesses that need website + product surveys in one place.

Watch-outs

Big jump from free to paid, some users report lag between edits and live updates, and support responsiveness is uneven.

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Wrapping Up the SMB Line-Up

Each of these platforms punches above the weight of a freemium builder without slipping into enterprise sticker shock:

• Retently gives you the broadest metric coverage and the most automation flexibility, ideal if you’re hunting root-cause patterns, not just star ratings.
• Simplesat and Nicereply work well for support teams that live inside a help-desk and care most about real-time agent feedback.
• Survicate is a flexible solution when you need to sprinkle micro-surveys across web, product, and email.

To pick the right fit, gauge:

1. Volume vs. depth – Do you need thousands of quick star ratings or a smaller pool of richly segmented feedback?
2. Channel mix – If most interactions happen in a support ticket, Simplesat or Nicereply may be enough. For a solution that covers more advanced scenarios consider Retently or Survicate.
3. Growth path – Will you want AI issue detection, journey mapping, or multi-store roll-ups next year? Budget for the tier or tool that unlocks those steps.

With an affordable SMB platform in place, you’ll have the data credibility to justify bigger CX bets, or simply prove you don’t need a six-figure suite to keep customers happy.

4. B2B Account-Centric Platforms

“Account health scoring and multi-stakeholder NPS for complex buying groups.”

B2B companies care less about single transactions and more about the sentiment of entire accounts. These tools map feedback to organizations, roles, and renewal cycles, offering native CRM integrations, success-plan widgets, and executive-ready health dashboards that blend NPS, usage, and revenue risk. Perfect for SaaS, professional services, or any firm selling into multi-decision-maker accounts.

	Retently	CustomerGauge	AskNicely
Core strength	In-app & omnichannel NPS/CSAT tied to account health	NPS + revenue dashboards for every account	Real-time NPS leaderboards that coach frontline staff
Pricing transparency	Public SMB tiers; B2B plan is quote-based	Quote-only; no free tier	Starts ≈ $449 / mo; quote for details
Native CRM integrations	Salesforce · HubSpot · Pipedrive · Intercom	Salesforce · HubSpot · SAP	Salesforce · HubSpot · Zendesk
Stand-out feature	Omnichannel reach (email,link & in-app) with account-level CX dashboards	Revenue Simulator & churn-risk heat-map	Mobile app & frontline coaching workflows
Best for	SaaS teams that want embedded surveys + flexible Account-CX reporting	Mid-market & enterprise SaaS / manufacturing	Service orgs that need instant, actionable feedback

Retently

What stands out

Retently lets B2B teams send in-app, email and link surveys at any customer lifecycle touchpoint, then rolls scores up to the company record so CSMs see NPS and CSAT in the context of ARR and renewal stage. Its Account CX dashboards merge contact-level sentiment with usage and deal data, while Slack / email alerts surface Detractors the moment feedback lands.

Integrations

Native connectors for Salesforce, HubSpot, Pipedrive, Intercom and hundreds more via Zapier or the open REST API.

Pricing snapshot

Self-service tiers with basic survey features and reports start at $100 per month. The Pro plan, starting at $299 per month includes Account CX and advanced analytics. Salesforce is available in the Enterprise plan. A 7-day free trial lowers the barrier to testing.

Best fit

Well-suited for SaaS or subscription businesses that live inside their product – teams that want friction-free in-app surveys, automatic CRM sync and account-level health views without the overhead of an enterprise BI stack.

Watch-outs

Analytics are solid but not as revenue-granular as CustomerGauge, and advanced Account-CX features sit behind the custom-quote tier, so budget planning still requires a sales call.

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CustomerGauge

What stands out

CustomerGauge coined the term Account Experience™ where surveys feed a revenue report that ranks accounts by lifetime value, churn risk, and contribution to pipeline. Dashboards blend NPS, response cadence, and ARR, while a Revenue Simulator shows the dollar impact of pulling Promoters up or rescuing Detractors.

Integrations

Salesforce, HubSpot, SAP, Snowflake, Magento, plus an open REST API.

Pricing snapshot

No public list pricing, while Capterra notes “Custom quote; no free tier.” Expect higher mid-market budgets.

Best fit

Well-suited for mid-to-large SaaS or manufacturing firms where every retained account moves the revenue needle.

Watch-outs

Flexible but process-heavy; teams without a mature CX motion may feel overwhelmed, and budget transparency requires a sales call.

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AskNicely

What stands out

AskNicely funnels email, SMS, or web NPS/CSAT/CES into live leaderboards that shout out Promoters and nudge agents on next steps. Mobile apps keep field teams in the loop, and a Frontline Coaching add-on ties customer scores to staff recognition programs.

Integrations

Native Salesforce package, Slack, HubSpot, Zendesk, Intercom, plus Zapier for the long tail.

Pricing snapshot

Starts around $449 USD / mo (billed annually) for 500+ responses; scales with volume. No free trial, quote required for exact tiers.

Best fit

Suitable for services firms that want quick, public feedback loops and tight CRM syncing.

Watch-outs

Reporting slices are narrower than CustomerGauge, and the absence of a free trial slows procurement for smaller teams.

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Wrapping Up the Account-Centric Options

All tools lift CX out of ticket silos and into the renewal forecast:

• CustomerGauge is analytics-focused: if you need to walk into QBRs with a single slide that ties NPS swings to ARR, the platform can supply that linkage. Just be ready for enterprise-style pricing and change management.
• Retently strikes the middle ground: quick to deploy, embeds feedback inside your app, and surfaces account-level scores without forcing a full-blown revenue model.
• AskNicely favors speed and frontline adoption: leaders get a pulse every morning, agents see their impact in real time, and Salesforce stays up to date without extra clicks.

Before you decide, line these platforms against three questions:

1. How “in-app” is your product? If users live inside your software all day, Retently’s embedded surveys can triple response rates.
2. Who acts on feedback first? For CSM-driven follow-ups, any of the three works; for distributed staff, AskNicely’s mobile nudges might win.
3. How financial is your CX story? If execs demand dollar signs next to every score, CustomerGauge’s revenue math is harder to beat.
4. Procurement reality check. If you need published pricing and a sandbox tomorrow, neither vendor obliges — plan for a sales cycle.

Dial in those answers, then head to the final chapter to see what the enterprise research suites bring when budgets (and ambitions) go sky-high.

5. Enterprise Suites & Research Powerhouses

“Global-scale VOC with advanced analytics, panel management, and data governance.”

Designed for Fortune-level rollouts, these platforms support multi-language programs, strict compliance standards, and massive response volumes. Features range from AI-driven text analytics and predictive modeling to role-based permissions, custom data lakes, and white-glove implementation teams. Choose this tier when you need to unify voice-of-customer, market research, and employee feedback under one roof, and have the budget and headcount to match.

	Qualtrics	QuestionPro	InMoment	Alchemer
Core strength	End-to-end XM with predictive AI	Broad question library + offline mode	AI text analytics across channels	Deep logic & branding at lower cost
Published entry price	$420/mo (1 000 responses)	$99/user/mo	Quote-only	$55/user/mo
Free/discount tier	None	Nonprofit discount	None	Free trial
Native enterprise connectors	SAP · Salesforce · ServiceNow	Salesforce · Tableau	Adobe XC · Salesforce	Salesforce · Tableau
Stand-out feature	Experience ID & predictive churn	52 question types & field app	Journey Atlas & next-best-action tasks	600+ integrations & full white-label
Best for	Global enterprises with multi-XM mandates	Research teams needing flexibility	Corporations unifying CX, EX & PX data	Mid-market orgs wanting Qualtrics-lite

Qualtrics

What stands out

After announcing Delighted’s sunset, parent company Qualtrics began steering customers toward its flagship XM Platform, promising a familiar workflow plus AI-driven insights, making it the default alternative for most Delighted customers. Predictive models surface churn risk, while Experience ID stitches survey, ticket, and product-usage data into a single customer profile.

Integrations

Salesforce, SAP, ServiceNow, Slack, Microsoft Dynamics, plus 70+ connectors and open APIs.

Pricing snapshot

The self-serve Strategic Research plan starts at $420 / month for 1,000 responses; enterprise licenses are quote-only and usage-based.

Best fit

Works well for global enterprises that already use SAP or need one platform for customer, employee, brand, and product research.

Watch-outs

Smaller teams will face sticker shock and a steep learning curve.

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QuestionPro

What stands out

Up to 52 question types, and offline data capture for field research. A nonprofit edition unlocks premium logic and reporting at a discount.

Integrations

Salesforce, HubSpot, Tableau, Zendesk, and 20+ data-warehouse connectors.

Pricing snapshot

Advanced plan $99 / user / month (annual billing) includes 25,000 responses; higher tiers expand response limits and branding controls.

Best fit

Effective for research teams that need sophisticated question libraries but can’t justify Qualtrics pricing.

Watch-outs

UI gets cluttered at scale, and some advanced options hide behind higher tiers.

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InMoment

What stands out

Natural-language and sentiment analytics ingest surveys, call logs, reviews, and chat transcripts, then push “next best action” tasks to CX owners.

Integrations

Adobe Experience Cloud, Salesforce, Azure Synapse, and major contact-center suites.

Pricing snapshot

No public pricing; all deals are bespoke and include white-glove onboarding.

Best fit

Suited to enterprises that want unified CX, EX, and PX data under one roof and have resources for a consultative deployment.

Watch-outs

Smaller orgs may find the platform overpowering and opaque in terms of cost.

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Alchemer

What stands out

20+ logic types, full white-labeing, and 600+ native or Zapier integrations let teams design tailored studies. Conjoint, TURF, and sentiment crosstabs come standard on upper tiers.

Integrations

Salesforce, Microsoft Teams, Marketo, Tableau, and a REST API.

Pricing snapshot

Collaborator $55 per user / month, Professional $165, Full Access $275; Business Platform is quote-only.

Best fit

Fits mid-size orgs that need deep survey logic and branding but balk at Qualtrics pricing.

Watch-outs

Advanced features still require training, and response caps step up sharply between tiers.

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Wrapping Up the Enterprise Tier

If you’re running a multinational program or planning one, these suites deliver:

• Qualtrics for the “one license to include it all” approach, at a premium.
• QuestionPro is a good choice if you want serious research tools and predictable pricing.
• InMoment when text analytics and cross-journey actioning trump everything else.
• Alchemer for customizable surveys that won’t swallow the whole CX budget.

Before signing an enterprise contract, pressure-test each vendor on:

1. Data governance – Region-specific hosting, GDPR, and SOC2 are table stakes.
2. Licensing math – Usage-based pricing can balloon; model year-three volumes early.
3. Change management – These platforms land with SSO, sandboxes, and steering committees. Budget time — not just dollars — for rollout.

Pick the suite that aligns with your governance needs and analytic ambitions, then start plotting that global rollout.

Conclusion

Instead of scrambling for a like-for-like replacement, treat this moment as a strategic reset. Sketch out the journeys you actually want to measure, list the touchpoints you’ve struggled to cover, and prioritize features that close those gaps – whether that’s multi-channel NPS, deeper analytics, or tighter Shopify and Helpdesk integrations.

When you shortlist Delighted alternatives, keep three filters front-of-mind: migration effort, data agility, and long-term cost of ownership. Most importantly, set a clear, phased timeline. Start with a pilot on one critical survey (e.g., post-purchase NPS) in a free trial, validate the reporting accuracy, then migrate the rest of your touchpoints.

By choosing a platform that matches today’s omnichannel reality you’ll get sharper insights, richer context, and a feedback loop that’s ready for whatever your customers (and the market) throw at you next.