Integrate Drift with Retently
Trigger NPS/CSAT surveys after customer interactions in Drift, sync customer feedback to inform chat strategies, and update customer profiles in Retently based on Drift interactions.
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About Drift
Drift is a platform that facilitates real-time communication with customers through messaging. It allows businesses to engage with leads and customers via chat, track conversations, and manage customer interactions efficiently.
Drift to Retently
Conversation Manual Push
Triggers when a conversation is ready for consumption by third-party systems, which can occur when a conversation becomes inactive, its status changes to 'closed', or is manually pushed to third parties.New Lead
Triggers when an email address is collected from a lead.New Message
Triggers each time a new message is received in a conversation.User Reached Goal
Triggers when a user hits a goal within a playbook.Conversation Pushed
Triggers when a conversation is ready for consumption by third-party systems, which can occur in several situations such as inactivity or status change.New Conversation
Triggers when a new conversation is started.New Contact
Triggers when a new contact is created through drift.identify. Use the 'new lead' trigger unless specified otherwise.User Reached Goal With Lead Stage
Triggers when a user reaches a goal with a specific lead stage.Retently to Drift
Create or Update Contact From External
Creates or updates a contact.Update Known Contact
Updates an existing contact.Find User by End User Id
Looks up user information by their end user id.Log Event for Contact
Logs an event for a contact.Find User by Anonymous Id
Looks up data for an existing user by their anonymous id.
Alex Bitca
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