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8 Practical Customer Feedback Workflow Automation Ideas

Almost any business process improvement can be stripped down to a simple...

Greg Raileanu Apr 27, 2023 9 min read
8 Practical Customer Feedback Workflow Automation Ideas
Why Net Promoter Score is an Ongoing Process (Not a One-Time Survey)

Why Net Promoter Score is an Ongoing Process (Not a One-Time Survey)

Alex Bitca Apr 12, 2023 5 min read
The Promoter's Blueprint: What Sets Them Apart

The Promoter's Blueprint: What Sets Them Apart

Christina Sol Feb 10, 2023 5 min read

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Should You Use NPS For Your Exit Survey?

Should You Use NPS For Your Exit Survey?

Alex Bitca Nov 15, 2022 6 min
How to Turn NPS Feedback Into Reviews, Recommendations and Referrals

How to Turn NPS Feedback Into Reviews, Recommendations and Referrals

Alex Bitca Jun 29, 2022 7 min
7 Examples of Advocacy Marketing Strategies Used by Top Brands

7 Examples of Advocacy Marketing Strategies Used by Top Brands

Greg Raileanu Mar 7, 2022 9 min
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NPS, CSAT and CES - Customer Satisfaction Metrics to Track in 2024

NPS, CSAT and CES - Customer Satisfaction Metrics to Track in 2024

Greg Raileanu Feb 9, 2022 13 min
The Complete Guide to Detractors - How to Turn Them into Promoters

The Complete Guide to Detractors - How to Turn Them into Promoters

Greg Raileanu Dec 4, 2019 16 min
How to Create Your Customer Journey Map and Optimize the Touchpoints

How to Create Your Customer Journey Map and Optimize the Touchpoints

Greg Raileanu Oct 2, 2018 8 min