Integrate Wonderchat with Retently
Trigger NPS/CSAT surveys after customer support interactions or live chat sessions, sync customer communication data to update profiles in Retently, and use survey feedback to improve customer support strategies.
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About Wonderchat
Wonderchat enables users to communicate via chat. It offers functionalities for handling chatlogs, lead collection, user messages, customer support interactions, and live chat requests.
Wonderchat to Retently
New Chatlog
Triggers when a new chatlog is created.New Lead
Triggers when a new lead is collected, e.g. email, name, phone number of a user.New User Message
Triggers when a user sends a message.New Contacted Customer Support
Triggers when a user contacts customer support by leaving an email message.New Live Chat Requested
Triggers when a conversation is escalated to Live Chat.
Retently to Wonderchat
Ask Question
Asks the chatbot a question, to which the chatbot provides an answer.Related blog posts
19 Great Customer Service Tips To Improve Your Customer Satisfaction
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