Integrate Sunivo with Retently

Trigger NPS/CSAT surveys after appointment outcomes or lead status changes, sync lead and appointment data with Retently to maintain updated customer profiles, and utilize survey feedback to improve lead management and customer communication strategies.

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About Sunivo

Sunivo provides tools for managing leads and appointments, including features for lead status changes, appointment outcomes, and SMS communication. Users can create lead groups, upload leads, and track missed calls and sales submissions.

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Sunivo to Retently

1

Lead Status Changed

Triggers when a lead status is changed.
2

Appointment Outcome

Triggers when a new appointment outcome is reported.
3

New Lead Group Created

Triggers when a new lead group is created.
4

New Voicemail

Triggers when a new voicemail is received.
5

SMS Message Received

Triggers when a new SMS message is received.
6

Missed Call

Triggers when a call is missed.
7

New Appointment Scheduled

Triggers when a new appointment is scheduled.
8

New Lead Uploaded

Triggers when a new lead is uploaded.
9

New Sale

Triggers when a new sale is submitted.
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Retently to Sunivo

1

Create Lead

Creates a new lead.
2

Find Appointment

Finds an appointment for the given email and phone. Both inputs are optional.
3

Find Lead Group

Finds a lead group. This action will return all the lead groups whose name contains the given name.
4

Find or Create Lead Group

Finds a lead group. This action will return all the lead groups whose name contains the given name.
5

Send SMS

Sends an SMS message.
6

Find Lead

Finds a lead using email. This action will return all leads whose email contains the given input.
7

Find Utility Company

Finds utility companies.

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