Integrate Deskpro with Retently

Trigger NPS/CSAT surveys after support ticket resolutions to gather feedback on customer service quality, sync customer profiles and support history with Retently to maintain up-to-date customer data, and use survey responses to improve support processes and customer satisfaction.

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About Deskpro

Deskpro provides tools for managing customer support through tickets and organization management. It allows users to create, update, and find tickets and organizations, as well as manage personnel interactions.

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Deskpro to Retently

1

New Organization

Triggers when a new organization is created.
2

New Ticket Reply

Triggers when a ticket is answered.
3

Ticket Update

Triggers when a ticket is updated.
4

New Person

Triggers when a new person is created.
5

New Ticket

Triggers when a new ticket is created.
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Retently to Deskpro

1

Create Organization

Creates a new organization.
2

Create Ticket

Creates a new ticket.
3

Find Organization

Finds an existing organization.
4

Find Ticket

Finds an existing ticket.
5

Find or Create Person

Finds or creates a person.
6

Add Message to Ticket

Adds a new note to an existing ticket.
7

Create Person

Creates a new person.
8

Update Ticket

Updates an existing ticket.
9

Find Person

Finds an existing contact.
10

Find or Create Organization

Finds or creates an organization.
11

Find or Create Ticket

Finds or creates a ticket.

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