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Integrate Deskpro with Retently NPS using Zapier

Automatically import new customers to Retently and send them surveys. Create new tickets in Deskpro based on customers’ latest NPS responses.

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About Deskpro

Deskpro is a web-based helpdesk software with multiple channel support.

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Deskpro to Retently NPS

1

New Person

Triggers when a new person is created.
2

New Ticket

Triggers when a new ticket is created.
3

New Ticket Reply

Triggers when a ticket is answered.
Deskpro logo

Retently NPS to Deskpro

1

Create Ticket

Creates a new ticket when a specific NPS score is received.
2

Add Message to Ticket

Add a new note (customer feedback) to an existing ticket.

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Retently API

Use API to create custom integrations

The API allows you to connect Retently to your own application or create custom integrations and automation playbooks.

  • Fetch your customers from Retently Fetch your customers from Retently
  • Get the NPS, CSAT, CES scores Get the NPS, CSAT, CES scores
  • Receive the latest customer feedback Receive the latest customer feedback
  • Create and update customers in Retently Create and update customers in Retently
  • Unsubscribe customers in Retently Unsubscribe customers in Retently
  • Send transactional surveys Send transactional surveys
Check API documentation

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