A new approach to CX that drives repeat purchases
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Identify Key Drivers Influencing Your CX
Automatically collect valuable experience data across customer touchpoints and easily analyze the feedback.
Post-Purchase NPS Surveys
Schedule personalized customer satisfaction surveys after a purchase or product delivery.
Identify loyal customers and convert them into brand advocates.
Post-Service CSAT & CES Surveys
Measure customer satisfaction using CSAT and CES after support interactions.
Spot and address any service issues that may be causing dissatisfaction or preventing customers from returning.
Post-Return NPS Surveys
Capture customer feedback after a return has been processed.
Understand buyer’s reasoning and identify ways to improve the customer experience to reduce return rates and drive more sales.
Unmatched Features & Performance
Combine email, in-store pop-ups, SMS, and link surveys to reach your audience on different channels and boost customer engagement.
Increase the chances of getting valuable feedback and insights by delivering targeted customer surveys at the right time and in the best-suited channel.
Exceptional Response Rate
Personalization, omnichannel survey reminders and dedicated email delivery infrastructure along with automated A/B testing to determine the most effective engagement lines.
Drive personalized interactions at scale. Prompt timely, contextual follow-ups - all automatically.
Collect, analyze and act on the received customer feedback. Share insights across the team to drive meaningful CX improvements.
Unlock next-level customer insights with in-depth reporting and feedback analytics. Identify the key drivers impacting your CX.
Your Ecommerce Tech Stack - Connected
Retently is designed to work seamlessly with your store, email & SMS marketing, customer support, call center, and CDP platforms.
The most powerful Customer Experience teams are powered by Retently
Jones Road Beauty “I loved how simple it was to get started tracking NPS and CES with Retently.” Director of Ecommerce,
PSD “Since migrating our CX survey system to Retently, we've been able to collect feedback, ratings, and service scores at every key point of our shopping experience, to better understand our customers and make more informed decisions.” Director of Growth,
SpearmintLOVE “Retently finally offered us what we needed - an easy way to run NPS.
Plus, we had a much easier time making sense of customer feedback thanks to the platform’s UI.”