Promoter.io Alternative - Retently
See how Promoter.io compares against Retently & which NPS service is better for your business.
Looking for a reliable, better-priced Promoter.io alternative? Read how Retently can offer you a better NPS survey platform through additional product features, more integrations, and round-the-clock support.
Which Type of Business Does Each Service Work Best for?
Both Retently and Promoter.io appeal to the same type of businesses, but Promoter.io is less suited for SMBs because of the steep pricing, and also not suitable for SaaS and eCommerce businesses because it doesn’t support web surveys (in-app).
SaaS and eCommerce
Subscription-based and retail online brands that are looking for a quick, efficient way to collect customer feedback.
Small-to-medium-sized businesses that need a reliable way to improve customer experience management.
Mid-market companies that are looking for an accurate way to track and act on customer feedback.
Businesses in industries like retail and leasing which are looking for a platform that offers multiple types of customer surveys.
Promoter.io & Retently - Features
Retently and Promoter.io seem a bit tied at first in terms of features, but - with Retently - you get more monthly surveys, survey channels, and transactional campaigns too. Also, the features offered by Promoter.io come with a steep pricing.
Email, In-App, Intercom
Email, In-App, Intercom
Retently Unique Features
We built Retently with NPS in mind, and we offer users unique perks that make customer experience management easier which they otherwise wouldn’t get with Promoter.io.
In-App Web Surveys
Promoter.io limits you to only sending email surveys, and has no support for in-app web surveys. That means you will miss out on a lot of relevant feedback since in-app web surveys are vital to successful product development.
With Retently, you get to run in-app web surveys to keep track of all relevant feedback - alongside email and Intercom surveys too.
Transactional NPS Campaigns
Promoter.io offers access to campaigns, but only regular ones. With Retently, you get transactional campaigns on top of regular ones, so that you have more chances to interact with customers and ask for feedback.
And while Promoter.io offers decent campaign management and access to customer lifecycle NPS, Retently gives you all that, and extra control over your audience, survey templates, scheduling, notifications, and custom workflows - all in one place.
Highly Customizable Survey Templates
Promoter.io gives you some decent customization options for your survey templates, but you’re still faced with limitations.
Retently allows you to customize pretty much everything in your survey template:
- Change background color.
- Upload and adjust your logo and its size, position.
- Edit all texts font family, size, styling and colors.
- Adjust buttons shape, style and color.
- Add additional text blocks and custom links.
This applies to the Rating question, Open-ended question, Thank you page and also the Unsubscribe page.
Promoter.io limits you to 39 languages with the built-in language selector. Retently, however, goes the extra mile and gives you full reign over how you want to customize the language in your surveys. You aren’t limited by any language selectors or predefined translations. Instead, you can fully customize your NPS survey texts and translate them as you need.
No Survey Branding
None of our surveys contain any branding - they’ll only resemble your own company. Promoter.io still restricts you to having their branding on your surveys.
Effortless Workflows & Automation
With Retently, you can automate a lot of your NPS tasks and surveys with multiple integrations. While you can do something similar with Promoter.io, Retently offers you access to workflows that can save lot of time (for instance, you can automatically follow-up and start conversations with respondents who don’t leave any text feedback).
24/7 Customer Support
We have a dedicated support team that works non-stop to make sure all your questions are answered, and that you always receive the assistance you need as fast as possible. With Promoter.io, you might have to wait a while to get a response sometimes, or pay extra for priority support (only available with the pricier Scale and Enterprise plans).
Retently offers you a very intuitive and user-friendly UI. You really don’t need any time to get used to it.
- The menu icons are self-explanatory.
- All the things you need are in one place.
- New, unfamiliar users have an easy time figuring out how to use Retently.
- Clear, concise data visualization.
- Easy access to campaigns and automation options.
Promoter.io’s Dashboard is well put together. It features design that’s equally visually pleasant as Retently, and you have easy access to everything you need.
- The menu is nicely ordered and easy to navigate.
- Sometimes, test email results don’t properly display in the Dashboard.
- Campaign results could use a clearer NPS score display.
Promoter.io & Retently - Integrations Comparison
With Retently, you get to enjoy more native integrations.
Promoter.io & Retently - Pricing Plans Comparison
Here’s an overview of the monthly billing options with Retently and Promoter.io. It’s pretty easy to see that Retently is a much better priced Promoter.io alternative - especially when you consider all the features it offers.