Integrate Hiver with Retently
Trigger NPS/CSAT surveys after significant email interactions or support resolutions, sync customer feedback scores with email performance metrics to enhance team communication and service quality.
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About Hiver
Hiver is a collaboration tool primarily for shared inboxes, enabling management of email conversations and tasks. It provides insights and metrics for email interactions and improves team communication.
Hiver to Retently
Conversation Updated
Triggers when a conversation's status, assignee, contact, or tags are modified.New Email Sent or Received
Triggers when an email is sent from or received into a shared mailbox.New Outbound Conversation
Triggers when a new conversation is sent from a shared mailbox.First Response SLA Due Soon
Triggers when a conversation is nearing the first response SLA violation.Resolution SLA Due Soon
Triggers when a conversation is nearing the resolution SLA violation.New CSAT Rating Received
Triggers when a CSAT rating is received for a conversation.New Inbound Conversation
Triggers when a new conversation is received into a shared mailbox.New Note Created
Triggers when a new note is created in a shared conversation.First Response SLA Overdue
Triggers when a conversation has violated the first response SLA.Resolution SLA Overdue
Triggers when a conversation has violated the resolution SLA.
Retently to Hiver
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