Integrate Hiver with Retently

Trigger NPS/CSAT surveys after significant email interactions or support resolutions, sync customer feedback scores with email performance metrics to enhance team communication and service quality.

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About Hiver

Hiver is a collaboration tool primarily for shared inboxes, enabling management of email conversations and tasks. It provides insights and metrics for email interactions and improves team communication.

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Hiver to Retently

1

Conversation Updated

Triggers when a conversation's status, assignee, contact, or tags are modified.
2

New Email Sent or Received

Triggers when an email is sent from or received into a shared mailbox.
3

New Outbound Conversation

Triggers when a new conversation is sent from a shared mailbox.
4

First Response SLA Due Soon

Triggers when a conversation is nearing the first response SLA violation.
5

Resolution SLA Due Soon

Triggers when a conversation is nearing the resolution SLA violation.
6

New CSAT Rating Received

Triggers when a CSAT rating is received for a conversation.
7

New Inbound Conversation

Triggers when a new conversation is received into a shared mailbox.
8

New Note Created

Triggers when a new note is created in a shared conversation.
9

First Response SLA Overdue

Triggers when a conversation has violated the first response SLA.
10

Resolution SLA Overdue

Triggers when a conversation has violated the resolution SLA.
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Retently to Hiver

We don't have any triggers yet for Hiver, but we're working on it!

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