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Integrate Chargebee with Retently NPS

Sync NPS scores with Chargebee and trigger NPS surveys from Chargebee with Retently NPS. With Retently NPS & Chargebee Integration, you can: triggered when a subscription is upgraded or downgraded or updates a Subscription in Chargebee when an NPS score is received.

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About Chargebee

Chargebee lets you automate your recurring billing, manage subscriptions at scale and access metrics that matter.

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Chargebee to Retently NPS

1

Subscription Change

Send an NPS survey or add contact in Retently when a subscription is upgraded or downgraded.
2

New Subscription

Send an NPS survey or add contact in Retently when a new subscription is created.
3

Subscription Activated

Send an NPS survey or add contact in Retently when a subscription is changed from trial to active state.
4

New Invoice

Send an NPS survey or add contact in Retently when a new invoice is generated.
5

Subscription Cancelled

Send an NPS survey or add contact in Retently when a subscription is cancelled.
6

Failed Charge

Send an NPS survey or add contact in Retently when a customer payment fails.
7

New Charge

Send an NPS survey or add contact in Retently when a payment is collected successfully.
8

Subscription Reactivated

Send an NPS survey or add contact in Retently when the subscription is moved from cancelled state to active or in_trial state.
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Retently NPS to Chargebee

1

Update Subscription

Updates a Subscription in Chargebee when an NPS score is received.
2

Update Customer

Updates a customer when an NPS score is received.
3

Create Subscription

Create a New Subscription in ChargeBee when an NPS score is received.
4

Record Offline Payment for an Invoice

Records an offline payment (Cash, Check, etc.) for 'payment_due' or 'not_paid' invoices. The invoice status will be marked as 'paid' when an NPS score is received.

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Retently API

Use API to create custom integrations

The API allows you to connect Retently to your own application or create custom integrations and automation playbooks.

  • Fetch your customers from Retently Fetch your customers from Retently
  • Get the NPS, CSAT, CES scores Get the NPS, CSAT, CES scores
  • Receive the latest customer feedback Receive the latest customer feedback
  • Create and update customers in Retently Create and update customers in Retently
  • Unsubscribe customers in Retently Unsubscribe customers in Retently
  • Send transactional surveys Send transactional surveys
Check API documentation

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