Richpanel customer satisfaction
surveys
Send customer surveys triggered by Richpanel support ticket closures, collect and analyze your customer feedback and agent performance in Retently.
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Send post-resolution
CSAT surveys
Automatically trigger surveys when support tickets are closed in Richpanel.
Measure customer satisfaction with your support interactions and identify areas for improvement.
Track and improve customer satisfaction
Use Retently to get a constant pulse on your customer satisfaction and gain an accurate understanding of how your support is perceived.
Uncover areas that require improvements or strengths that put you ahead of your competition.
Close the feedback loop
Send survey reminders and automatically trigger personalized autoresponders based on the received survey score and feedback.
Follow up with unsatisfied customers to learn more about their support experience and improve your service quality.
Export feedback to Richpanel
Automatically export survey responses and feedback directly to Richpanel.
Enrich customer profiles with satisfaction data to provide better, more personalized support.
Use feedback insights to train your support team and improve service quality.
Integrate code-free, no developers required
Integrate Richpanel and Retently quickly and hassle-free!
The integration is code-free and doesn't require developers - just authorize your Richpanel account.
Connect your
Richpanel account
Get Started
