Customer satisfaction surveys for Microsoft Dynamics CRM

Sync contacts and accounts from Dynamics CRM, send customer surveys, collect and analyze customer feedback and add it to Dynamics CRM as contact properties.

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Customer satisfaction surveys for Microsoft Dynamics CRM

Track and improve customer satisfaction

Use Retently to get a constant pulse on your customer satisfaction and gain an accurate understanding of how your company, product, or service is perceived.

Uncover areas that require improvements or strengths that put you ahead of your competition.

Sync your contacts and their tags from Dynamics CRM

Automatically sync contacts from Microsoft Dynamics CRM to Retently, and import any data as customer tags to easily filter survey results by customer segments.

Send automated, personalized surveys

Reach Dynamics CRM contacts via automated and highly personalized survey campaigns.

Automatically follow-up or send reminder surveys to the ones who did not provide feedback.

Close the feedback loop

Send survey reminders and automatically trigger personalized autoresponders based on the received survey score and feedback.

Follow up with unsatisfied customers to learn more about the challenges they’re facing, or invite Promoters to your referral program.

Automatically export survey feedback and score to Dynamics CRM

Collect survey feedback and send it straight to the contacts’ profiles in Microsoft Dynamics CRM.

Use this data to segment your customers based on their score and feedback, and trigger personalized messages.

Integrate code-free, no developers required

Integrate Dynamics CRM and Retently quickly and hassle-free!

The integration setup is code-free and doesn’t require developers - just authorize your Dynamics CRM account, create a new survey campaign, and start collecting valuable customer feedback.

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Dynamics account

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