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NPS, CSAT and CES - Customer Satisfaction Metrics to Track in 2024

For every complaint you receive, there are approximately 26 customers wh...

Greg Raileanu Feb 9, 2022 13 min read
NPS, CSAT and CES - Customer Satisfaction Metrics to Track in 2024
The Complete Guide to Detractors - How to Turn Them into Promoters

The Complete Guide to Detractors - How to Turn Them into Promoters

Greg Raileanu Dec 4, 2019 16 min read
The Confidence Question - What Is It & What Does It Mean for NPS?

The Confidence Question - What Is It & What Does It Mean for NPS?

Greg Raileanu May 2, 2019 8 min read

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How Retently Automated Customer Feedback Analysis Using MonkeyLearn

How Retently Automated Customer Feedback Analysis Using MonkeyLearn

Greg Raileanu Sep 13, 2018 4 min
26 Actionable Tips to Improve Your Survey Response Rate

26 Actionable Tips to Improve Your Survey Response Rate

Greg Raileanu Jul 30, 2018 15 min
Introducing NPS2: The Next Generation NPS Methodology

Introducing NPS2: The Next Generation NPS Methodology

Greg Raileanu Jul 11, 2018 8 min
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How to Incorporate NPS Feedback into Your Product Roadmap

How to Incorporate NPS Feedback into Your Product Roadmap

Alex Bitca May 10, 2018 5 min
Send Your Transactional Surveys Using Retently's Zapier Integration

Send Your Transactional Surveys Using Retently's Zapier Integration

Alex Bitca Jun 29, 2017 5 min
Is Your Net Promoter Score Biased?

Is Your Net Promoter Score Biased?

Alex Bitca Apr 11, 2017 4 min